Business ProfileforRoof Repair Specialist

To ***** and *****, owners of the Roof Repair Specialist,Your company replaced our house and patio roof in December 2023. *************************** was the production manager.Before the work started, **** and ***** inspected our property. They said the beams and posts are fine. The beam was clearly not fine. My husband asked them to replace that. After that, my husband asked, is there anything else that needed to be replaced. They reassured him that everything was structurally sound. After the roof was replaced, weeks later I noticed one of the posts was almost rotted out at the bottom and the other post was not good either. So we contacted ****** and i also sent him an email. This was his response, word for word, "There was no way for us to determine your beam was rotted and the base of the floor." If that was the case, I would question your crew's training. ******'s response was unacceptable. My husband was very angry. It was clearly an overlooked mistake during their initial inspections. We offered to pay for the material but not the labor because the posts would have been replaced along with the beam. We thought we hired professional. We were very disappointed of how ****** handled the situation. Our patio roof can collapse anytime now. Is that how a professional company handled their mistakes???To-Quan