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Find a Location

LegoLand California Resort has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLegoLand California Resort

    Amusement Parks

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    57 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers amusement park services.

    Business Details

    Location of This Business
    1 Legoland Dr, Carlsbad, CA 92008-4610
    BBB File Opened:
    5/12/1998
    Years in Business:
    26
    Business Started:
    5/12/1998
    Business Incorporated:
    8/27/2003
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • LEGOLAND California LLC
    Business Management
    • Mr. Dominic Ashford, Head of Operations
    • Ms. Ariana Van Slyke, Welcome Experience Manager
    • Mr. Kurt Stocks, CEO
    • Ms. Alejandra Molina
    Contact Information

    Principal

    • Mr. Kurt Stocks, CEO

    Customer Contact

    • Mr. Dominic Ashford, Head of Operations
    • Ms. Ariana Van Slyke, Welcome Experience Manager
    • Ms. Alejandra Molina
    Additional Contact Information

    Fax Numbers

    • (760) 918-5459
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    57 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nina S

    1 star

    11/13/2024

    My family has been highest tier annual pass holders for Legoland multiple times since 2018. On 9/19/24 my husband's CC was fraudulently used to purchase 6 day passes to Legoland for $504. We initiated a fraud dispute, and called Legoland to alert them. We filed a police report On October 10th, we had friends invite us to go to Legoland with them the next day. So we, once again, bought Annual Passes. We went to Legoland with our friends, and then went back twice more during October.Cut to Veteran's Day, both kids were asking to go to Legoland again. I get this message:"Our system had an issue collecting the payment. Please note that the pass and benefits associated with this account has been temporarily suspended until payment has been collected."I go to the payment portal, I update the card--it won't go through. I try another card. It won't go through. I called Legoland and they told me to purchase day passes if I wanted to go! They also said they would alert their "Profit Protection Team" as to my issues and someone would get back to me.Yesterday, I got this email:"Our Finance Team has advised you will need to reach out to the bank to obtain a letter from them that the chargeback has been reversed before we can have your information unblocked in the system.."I called them, reiterated what happened, and sent them the attached police ************, I get this email:"After a detailed investigation by our Profit Protection team, we have concluded that the chargeback was processed in error. Based on the review of all relevant information, including transaction records and associated details, our team has determined that the purchase was legitimate. As a result, we are respectfully requesting repayment of the chargeback amount of $504.00 USD. Please note that this decision is final, and we are unable to reconsider or enter into further discussions regarding this matter."The way weve been treated is deplorable.

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