ComplaintsforAmerican Claims Management Inc

• Initial Complaint

  01/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have home owners insurance through GEICO and experienced a major loss from house fire in March of 2023. ***** accepted the claim and transferred management of the claim to American Claims Management. Since April of 2023 no repairs have been approved and I have not been reimbursed for the cost of displacement living expenses. I have been handed over to four different claims adjusters who do not respond to phone calls or emails. All information in regards to reimbursement and a plan for repairs have been submitted but have not been approved by their building consultant. I have been patiently waiting for approval for months. I have hired a public adjuster who has now filed a complaint with **************** Department of insurance, which was accepted.I am running out of money and going into debt due to the lack of competence from this claims company. I will soon be homeless if nothing is approved soon.

• Initial Complaint

  12/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I was in car accident Sept 12. The insurance company had dodged my calls and the insurance calls. They have not cut the check, as the declared my car totaled. I have also escalated this to the general manager who has not contacted me either. It is beyond frustrating and also very unprofessional and unacceptable. This place has no business being opened and should be sued for their lack of actions.

• Initial Complaint

  10/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Horrible Horrible communication! Does not provide rental but takes forever to get payment for total loss car, I provided everything they asked of me but still no payment. Costing me money everyday which I don't have. i have never dealt with an insurance company so unprofessional. I feel like I need to get an attorney involved. To get compensated for all the money I have spent over this month waiting for my payment. Claim number: *********, and I don't have a policy with your company the person who caused the accident does, so a rental should have been offered until this was settled.

  Business response

  10/23/2023

  Review of this matter reveals the property damage portion of this claim has been resolved.  If this information is incorrect, please do not hesitate to reach out to us.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I had my kitchen flood in 2020 and they did not send out the appropriate resources to inspect for the leak. They claimed the water was coming from the outside of the home. When I finally saved up enough money to fix my kitchen myself 2 years later we found that the main kitchen drain pipe was broken. They left me and my family in unlivable conditions. The lady that was the adjuster was extremely unprofessional and unethical and acted upon bad faith. I have sent numerous videos and pictures and they still wont cover the damages that were done. They are still claiming the wrong thing.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The outside AC unit was hit by lightning. We called out a **** tech to check it out and he agreed that the lightning hit it. He advised me to contact the insurance company to file a claim. I called American Claims Management. The lady I spoke with checked the weather and said I do show you had a lightning storm in the area so she took down all the information and said the adjuster will call me. The adjuster called and stated that he will have to send the **** tech that is contracted with them so the company was called ****i. So, the tech that they sent agreed that it was hit by lightning, and he didn't put the bolts are anything back in because he said it would have to be replaced. When the ****i tech turned in his report to the insurance he put it was normal wear and tear and stated nothing about it being hit by lightning.

  Business response

  10/18/2023

  Better Business Bureau
  Conciliation & Engagement Department
  
  RE:      Case Number 20725707
  
  Dear Conciliation Department:
  
  Universal North ************************* (Universal) acknowledges receipt of the October 11, 2023, inquiry (the Inquiry) submitted to the Better Business Bureau ******* by our policyholder (the Policyholder). In the Inquiry, the Policyholder expressed concerns regarding the coverage application to, and subsequent settlement of his claim. Universal, along with its third-party administration American Claim Management (ACM), appreciates this opportunity to respond to the Inquiry.
  
  On September 13, 2023, ACM received notice of damage to the Policyholders exterior air conditioning unit reportedly damaged by lighting. ACM assigned the loss to ****i, a company that specializes in inspection of reported lightening damage claims. On September 21, 2023, ACM sent the Policyholder a coverage disclaimer based on the findings of the ****i inspection. In summary, the findings are noted below.
  
  it is the opinion of **** Investigators that the cause of loss to the **** system is Wear and Tear. The findings of the onsite investigation discovered a failed compressor and capacitor. The condition of the system and the unit's wiring were typical for its age and use. The resistance readings of the compressor were not within their typical range, and the hermetic seal has failed. The capacitor measured below its rated tolerances, which has contributed to the compressor's failure.All other components measured within an optimal range. The **** system has not failed due to a high voltage surge, lightning, or similar event. The **** system has failed due to wear and tear.
  
  In the Inquiry, the Policyholder requested re-evaluation of the claim. As requested, the claim file was reviewed, and no changes will be made to the prior coverage determination. Universal trusts this response has adequately addressed the Inquiry.
  
  Sincerely,
  Legal Compliance Specialist
  

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The Insured who has a policy with ACM Management group is refusing to respond or settle an insurance claim on a policy. Claim #: USSIC000369 | ********************************* II, Inc. Our property was damaged by their insurance *** who hosted an event August 17th - 20th, 2023 and caused extensive damage to our concrete pad on private property. They were told not to park on our property and park anyway causing damage. The insurance company was given a written statement with pictures and estimate for our claim. They are now refused our phone calls and will not respond to us in writing regarding our claim. They had an inspector call me and want me to do some type of verbal statement instead of coming out to access the damage. They have been sent 2 invoice for repairs and they are stonewalling us and not responding at all.

• Initial Complaint

  09/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I'm a new, one Ambulance EMS company. As a 100% Disabled Combat Veteran, I started my own company to not have to deal with hardships of trying to be gainfully employed with other companies, while being disabled. I had my ambulance worked on at the mechanic shop of the insured. This mechanic shop performed a negligent repair which lead to the catastrophic failure of the transmission in my ambulance. It took almost a month to have my ambulance repaired to "whole" as it was before the negligent repair. Total monetary loss to include loss of income/wages, expenditures to recover/tow the ambulance back to my address from ************************************************************************ the mechanic shop, exceeded $50K. This insurance company has had the loss of income claim open for almost ANOTHER month, to where I'm in danger of losing my business due to bankruptcy. They refuse to answer phone calls, and emails. Claims agent won't respond. Claims agent Supervisor won't respond. I'd like this claim to be settled and paid out, so that I don't lose my company.

  Business response

  10/06/2023

  Dear ****,

  Thank you for bringing this to our attention. As you know,the additional supporting documents we requested were not provided in a timely manner and are needed for the forensic accountant to finalize their evaluation. Without this documentation, we simply cannot move ahead on your claim. Please provide the documentation as soon as possible, and well stand ready to work towards a resolution of your claim as quickly as possible. 

  Thanks

  ********************;

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  whole year for anyone to reach out to me about the claim that I filed the prior year before I had a lawyer on the case the lawyer said he couldnt get in contact with someone got rid of the lawyer . Just work with the claims adjusters 101 when they did agree to pay, I got upwriting letter that wish I would sign was phony ,so didnt and it was rigged up wanted me to agree that I couldnt take any kind of more actions against them for all my personal information and things that have been stolen . Also they doubt that the claim actually exist but they gonna pay me and x amout and wanted me to agree to pay anything that was attached to my name to them .

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Accident happened on Saturday, June 3rd. Immediately contacted the rental company (Road Bear RV) that day.The week of June ***** attempted to contact ACM with no response.Road bear RV representative emailed ACM on June 22nd telling them to contact us asap.Called ACM general number on June 23rd requesting a manager to inquire the process and was told my claim was escalated and I would hear from *****'s manager within 2 business days.I did not hear back from ACM so on the afternoon of June 27th I called the general ACM number again and was told my claim would be escalated to ****** managers manager since her manager did not get back to me within 2 days.The first time we heard from ACM was June 28th requesting photo damage of the vehicle, we got back to them asap with information that was requested.Heard back from them July 5th with estimate that was incorrect and did not include all the damaged parts and emailed promptly back notifying of the issue and called and have not heard anything since It has been over a month, we have not received a correct estimate, we have gotten one phone call when ACM called us they have not answered one of our phone calls or returned a single voice mail. and the vehicle is still damaged.

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We have a water damage claim open with them for over 8 months now and they are increasing less responsive to emails/voicemails. We have a restoration company we are working with and neither of ** can get a response from the claims adjuster. We have exposed insulation, plumbing and electrical. Floors have been half ripped up and are a tripping hazard. This is the worst experience I have ever had with any kind of insurance claim. I email multiple times a week and leave voicemails, and complete radio silence from them.They have now pawned ** off on another independent claims company and gave ** zero contact information for them. It has been nearly a month and no contact has been made by the third party. I am completely stuck and cannot get any kind of communication from anyone.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩