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          Find a Location

          Build.com has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Build.com

              402 Otterson Dr Ste 100 Chico, CA 95928-8247

              BBB Accredited Business

            • Build.com

              402 Otterson Dr. Chico, CA 95928

              BBB Accredited Business

            • Build.com

              4701 Ulmerton Rd Clearwater, FL 33762

            • Build.com

              PO Box 581 Goshen, NY 10924

            Business ProfileBuild.com

            Light Fixtures
            Multi Location Business
            BBB accredited business

            Contact Information

            402 Otterson Dr Ste 100

            Chico, CA 95928-8247

            Visit Website
            (800) 375-3403

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.26/5

            Average of 34 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            116 complaints closed in last 3 years

            24 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/21/2007

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Build.com offers home improvement retail services.

            Products & Services

            Build.com in an online home improvement retailer.

            Business Details

            This is a multi-location business.

            Find a Location

            Build.com has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Build.com

                402 Otterson Dr Ste 100 Chico, CA 95928-8247

                BBB Accredited Business

              • Build.com

                402 Otterson Dr. Chico, CA 95928

                BBB Accredited Business

              • Build.com

                4701 Ulmerton Rd Clearwater, FL 33762

              • Build.com

                PO Box 581 Goshen, NY 10924

              Location of This Business
              402 Otterson Dr Ste 100, Chico, CA 95928-8247
              BBB File Opened:
              10/26/2000
              Years in Business:
              24
              Business Started:
              9/1/2000
              Business Incorporated:
              1/8/1999
              Accredited Since:
              9/21/2007
              Type of Entity:
              Corporation
              Alternate Business Name
              • Build.com, Inc.
              • LivingDirect.com
              • Build With Ferguson
              • FaucetDirect.com
              • LightingDirect.com
              • VentingPipe.com
              • HandleSets.com
              • VentingDirect.com
              • PullsDirect.com
              • Faucet.com
              • LightingShowplace.com
              Business Management
              • Ms. Molly Waterbury, Sales Manager
              • Mr. Joshua Brannan, Senior Director
              • Mr. Devin Van Hout, CEO
              • Ms. Nicole Creech, General Manager
              • Mr. Bryce Koch, Vice President, Digital Commerce
              Contact Information

              Principal

              • Ms. Molly Waterbury, Sales Manager

              Customer Contact

              • Ms. Molly Waterbury, Sales Manager
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              116 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/06/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I purchased a bathroom vanity cabinet that arrived damaged. The vendor agreed to replace the cabinet and to cover the cost of disposing of the damaged cabinet. I submitted a receipt for the disposal costs ($485.52) to the vendor and followed up multiple times with no response. On my last follow-up, the customer service representative said that they sent the receipt to their manager for approval. That was over 1 month ago. This has been going on for 8 weeks. I would like to be reimbursed $485.52 for the disposal costs I incurred in getting rid of Build.com's damaged shipment. They verbally agreed to reimbursement but have not kept their word.
              Read More
              Read 115 More Complaints

              Customer Reviews

              34 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Roy P

              10/21/2024

              Delivery was awful. Driver refused to go through alley, said it was too tight when I got a delivery from the same size truck 5 minutes before and several times before. If you cant drive a truck, don't do deliveries.
              Read 33 More Customer Reviews

              Local BBB

              BBB of Northeast California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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