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          Find a Location

          El Pollo Loco Inc has 94 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • El Pollo Loco Inc

              3535 Harbor Blvd #100 Costa Mesa, CA 92626

            • El Pollo Loco Inc

              1004 Mission Blvd Oceanside, CA 92054

            • El Pollo Loco Inc

              101 S Harbor Blvd Santa Ana, CA 92704

            • El Pollo Loco Inc

              10715 Scripps Poway Pkwy San Diego, CA 92131

            • El Pollo Loco

              12821 Moreno Beach Dr Moreno Valley, CA 92555-4417

            Business ProfileEl Pollo Loco Inc

            Carry Out Food
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3535 Harbor Blvd #100

            Costa Mesa, CA 92626

            Visit Website
            (714) 599-5000

            Customer Reviews

            1.28/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            83 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers restaurant services.

            Business Details

            This is a multi-location business.

            Find a Location

            El Pollo Loco Inc has 94 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • El Pollo Loco Inc

                3535 Harbor Blvd #100 Costa Mesa, CA 92626

              • El Pollo Loco Inc

                1004 Mission Blvd Oceanside, CA 92054

              • El Pollo Loco Inc

                101 S Harbor Blvd Santa Ana, CA 92704

              • El Pollo Loco Inc

                10715 Scripps Poway Pkwy San Diego, CA 92131

              • El Pollo Loco

                12821 Moreno Beach Dr Moreno Valley, CA 92555-4417

              Headquarters
              3535 Harbor Blvd #100, Costa Mesa, CA 92626
              Years in Business:
              35
              Business Started:
              11/17/1989
              Business Incorporated:
              11/17/1989
              Type of Entity:
              Corporation
              Alternate Business Name
              • El Pollo Loco HQ
              Business Management
              • Ms. Claudia Barbontin, General Manager
              • Mr. Glen Reed
              Contact Information

              Principal

              • Ms. Claudia Barbontin, General Manager
              • Mr. Glen Reed
              Additional Contact Information

              Fax Numbers

              • (619) 476-9320
                Other Fax
              • (858) 451-6214
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              83 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/15/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I am so disgusted with El Pollo Loco. On July 23, 2024 at 6:16 pm I ordered 3 tacos el carbon. After arriving home, I took my lid off and to my surprise, there was a bug crawling in my food. I immediately returned to El Pollo Loco to speak to the manager about the bug in my food. He stated it looks' like a fly and replied it doesn't matter if it's a fly or not it should not have been in my food. When I got home I vomited three times because I was so sick in my stomach. I have included a picture of the bug along with my receipt. So, I received an email from the Manager Customer Experience (which by the way was a generic email they send to all customers who complain's). He only quickly responded because I threatened to sue them. After explaining what happened the only thing he offered was a gift card/coupon for their restaurant. To add insult to injury he offered a gift card/coupon, I told him thats' not necessary I won't eat at any El Pollo Loco ever again. I felt so insulted but he didn't care.
              Read More
              Read 82 More Complaints

              Customer Reviews

              18 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              J. B

              01/01/2024

              They commit fraud.Forget food in deliveries and then refuses to refund it saying they have to call corporate to figure out how then hang up on you. Their app also says the cilantro dressing comes in 3 oz containers but when you pay for extra they give it to you in the small salsa containers maybe 1 oz and say that's what their policy says.

              El Pollo Loco Inc Response

              01/02/2024

              Thank you for taking the time to contact El Pollo Loco. Making freshly prepared food is our top priority, and we thank you for voicing your order accuracy concerns. We appreciate your feedback and have shared it internally with our Restaurant Excellence Team to ensure this doesn't happen again at our Franchise location. An operation leader will contact you shortly regarding your recent delivery experience. You can also share your restaurant feedback by contacting our customer care team at ****************. Thank you!
              Read 17 More Customer Reviews

              Local BBB

              BBB Serving the Pacific Southwest, Central & Inland California

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