Business ProfileforArnel Management Company

Rented an apartment at Cinnamon Creek (from Arnel), & was tricked with a ************** Was shown great apartments that had been updated & remodeled. Was told the apartment we were getting, was one of the remodeled ones. I arrived on move-in day (with a fully loaded truck), & was informed the apartment I rented was "accidentally" rented to someone else, & I was being moved to a different unit, but it was the same style. I put down a deposit to hold that apartment, so I'm not sure how that happened, & they never gave me a decent explanation. I said, okay, let's go look at it. It was absolutely unlivable. ************* were filthy (brown ***************** on the walls), the smell was horrible (they put glade plug-ins in every room to try to cover the smell), there were spiderwebs, mold behind the toilet, holes in the closet door, chips in the laminate floor, paint on the carpet, all the hinges on the cabinets were rusted out, there was graffiti on the light fixture - "Sleepy", under the kitchen sink was wet & smelled bad, the baseboards didn't go all the way around the room, etc. When I told them this was awful, they said, "so you aren't going to move in?". I said no, it's not livable, it's not even clean. They asked what they could do to make it better, & I told them they needed to do everything in there, that they had done to the actual apartment I rented & paid a deposit on, including cleaning & remodel. They said no. I said that I could not live in there like that, with all the dirt, stains, smell, etc. I was told that I would get a refund on my deposit, & they are now refusing to refund the deposit. At no time was I told that they had switched my apartment, until the day of move-in. If they had, I would have gone to see it. I was couch surfing and lived out of 2 backpacks of clothes and toiletries for a month, due to the lease on my old place being up, & I couldn't stay there. Had to pay to put all of my belongings in storage, . It was terrible.