Business ProfileforNitto Tire USA Inc

I purchased a new set (4) of Nitto Recon Grappler tires sized 275/55/20XL on ****** on 10 April 2023, proof of purchase attached. I had them installed at their recommended dealer, ******** in ***********, **. Less than one year after purchase and less than ****** miles an abnormality occurred on the bead of one of the tires. I called Nitto and they stated I must have the tire inspected at an authorized dealer. I went and had the inspection done by Discount Tire in ******, ** on May 29, 2024. After an inspection, they agreed the **** had a manufacturer defect and would work with Nitto to warranty the tire. I opted to pay for a replacement tire ($320.85) that day as it was unsafe to drive on that tire any longer, receipt attached. Nitto advised me they would work with Discount Tire to refund me the cost of the tire once they received the tire and completed an inspection to confirm manufacturer defect. I received confirmation from Discount tire on 13 June the tire was shipped to Nitto and they provided the tracking receipt, attached. Nitto then advised me it could take up to 8 weeks to receive the tire and complete their inspection. I was assigned case number: ******** and a case manager by the name of ********. I have tried over and over and over to work with the case manager ******** with no resolution. I have been patient and provided all supporting documents. Nitto Tire has refused to refund me for the replacement which is covered under their Warranty coverage. This goes against their Company warranty/guarantee and is absolutely unacceptable. I wish to be refunded for the replacement tire which is covered by the warranty they offer when buying tires from them