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Find a Location

American Recovery Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • American Recovery Service

      5118 Robert J Mathews Pkwy El Dorado Hls, CA 95762-5703

      BBB Accredited Business
    • American Recovery Service

      PO Box 4917 El Dorado Hls, CA 95762-0026

      BBB Accredited Business

    Business ProfileforAmerican Recovery Service

    Collections Agencies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/30/2017

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    American Recovery Service and Skipbusters are wholly owned subsidiaries of Patrick K. Willis Company, Inc. PK Willis Company has been a major player in the repossession industry over the past 20 years. Through our experiences with our regional repossession operation, which has been based in Sacramento since 1979, we have come to appreciate all the challenges repossession companies face on a daily basis.
    Our Founder, Pat Willis, has served as President of both The California Association of Licensed Repossessors (CALR) and National Finance Adjusters (NFA), in addition to serving both associations as a board member for nearly 10 years.
    In 1994, American Recovery Service became the first Nationwide Repossession Portfolio Management Services Firm in the country.

    Products & Services

    American Recovery Service (ARS) is the original Nationwide Repossession Portfolio Management Firm. From our corporate headquarters, located in Northern California, our talented team provides complete repossession portfolio management solutions for major financial institutions across the nation. Our custom portfolio solutions meet the needs of captive lenders, banks, and credits unions. With over 20 years of recovery industry experience, ARS truly possesses expertise that you can trust.
    American Recovery Service is an aggregator of recovery services, and does not perform any physical recoveries. ARS has contracts with nearly 800 vetted and verified on the ground repossession agencies to handle collateral recovery on our behalf.

    COMPLIANCE
    RECOVERY
    INVESTIGATIONS
    VENDOR MANAGEMENT




    Business Details

    This is a multi-location business.

    Find a Location

    American Recovery Service has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • American Recovery Service

        5118 Robert J Mathews Pkwy El Dorado Hls, CA 95762-5703

        BBB Accredited Business
      • American Recovery Service

        PO Box 4917 El Dorado Hls, CA 95762-0026

        BBB Accredited Business
      Location of This Business
      5118 Robert J Mathews Pkwy, El Dorado Hls, CA 95762-5703
      BBB File Opened:
      12/22/2004
      Years in Business:
      40
      Business Started:
      6/19/1984
      Accredited Since:
      11/30/2017
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      • CA BSIS Licenses:


        RA-717
        PI-28683

      Number of Employees:
      235
      Alternate Business Name
      • SB Investigations
      • Patrick K. Willis Company, Inc.
      • Skipbusters
      Business Management
      • Mr. Patrick K. Willis, President
      • Mr. David Baker, Chief Compliance Officer
      • Mr. Peter Willingham, CEO
      • Mr. David Copeland, Chief Operations Officer
      • Ms. Jennifer Nelson, Controller
      Contact Information

      Principal

      • Mr. Patrick K. Willis, President
      • Mr. David Baker, Chief Compliance Officer
      • Mr. Peter Willingham, CEO
      • Mr. David Copeland, Chief Operations Officer

      Customer Contact

      • Mr. David Baker, Chief Compliance Officer
      Additional Contact Information

      Fax Numbers

      • (855) 657-3613
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      25 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Uchechi N

      1 star

      05/05/2024

      My car was towed by mistake from my finance company . ARS even delivered my vehicle back. You know I was not at fault with my vehicle returned. Once returned I say by back end dragging and the hitch full of rocks . I had it towed to the dealership where they provided pictures of tge damaged. They damaged my control arms. Undercarriage and a multitude of issues totalling 10 000. I had several discussion ***************** who after several conversations denied any liability. I have asked for a written proof of denial and I now get no answers to emails. They deny liability but don't realize with technology that my cameras show the car being driven the day before it was taken and video of how my car was dragged. I do plan to pursue this legally

      Local BBB

      BBB of Northeast California

      BBB Reports On

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