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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          katycharm.com

          View full profile
          Location of This Business
          9356 Aizenberg Cir, Elk Grove, CA 95624-1658
          BBB File Opened:
          1/30/2024
          Alternate Business Name
          • Katy Charm shop
          Business Management
          • Business Manager, Business Manager
          Contact Information

          Principal

          • Business Manager, Business Manager

          Customer Contact

          • Business Manager, Business Manager
          Additional Business Information
          Advertising Review

          Katycharm.com is claiming:

          "Exclusive 45-Day Satisfaction Guarantee Easy exchange, return, and refund policy extended for an impressive 45-day duration. Enjoy hassle-free online shopping because your satisfaction is our top priority!"

          "No sale is ever final (including clearance sales). Contact us via phone or email anytime, anywhere – we’re here for you!"

          Consumer allegations indicate that they do not honor these guarantees.

          According to the BBB Code of Advertising: ""Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee."

          BBB wrote to the company on May 8 and May 15, 2024 requesting substantiation for their claims. As of today's date the company has not responded.

          Advertising Review

          Katycharm.com is advertising customer testimonials on their website which appear to be contradicted by allegations in consumer reports we have received.

          According to the BBB Code of Advertising: ""In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if it is not genuine and does not actually represent the current opinion of the endorser."

          BBB wrote to the company requesting substantiation for their advertising on May 8 and May 15, 2024. As of today's date the company has not responded.

          Advertising Review

          Katycharm.com is claiming:

          "Posture Correction
          It improves your posture by evenly distributing weight across your shoulders and back, pulling your shoulders upright & pushing your chest forward."

          According to the BBB Code of Advertising: "Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data."

          BBB wrote to the company on May 8 and May 15, 2024 requesting substantiation for their claim. As of today's date the company has not responded.

          Business Categories
          Bras, Retail Stores

          Alert

          See What BBB Reports On

          Pattern of Complaint

          Consumer reports BBB has received appear to contain a pattern of similar allegations. Consumers have generally alleged the products they receive are not the same size or color that they ordered, they are denied full refunds, and they are told they must return the products to China and pay the cost of shipping. Some consumers have also alleged not receiving their orders.

          We wrote to the company on May 8 and May 15, 2024 requesting an explanation for these allegations. As of today's date the company has not responded.

          Contact Information

          9356 Aizenberg Cir

          Elk Grove, CA 95624-1658

          Visit Website
          (302) 751-6800

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.