Business Profileforkatycharm.com
Current Alerts For This Business
Consumer reports BBB has received appear to contain a pattern of similar allegations. Consumers have generally alleged the products they receive are not the same size or color that they ordered, they are denied full refunds, and they are told they must return the products to China and pay the cost of shipping. Some consumers have also alleged not receiving their orders.
We wrote to the company on May 8 and May 15, 2024 requesting an explanation for these allegations. As of today's date the company has not responded.
Additional business information
Katycharm.com is claiming:
"Exclusive 45-Day Satisfaction Guarantee Easy exchange, return, and refund policy extended for an impressive 45-day duration. Enjoy hassle-free online shopping because your satisfaction is our top priority!"
"No sale is ever final (including clearance sales). Contact us via phone or email anytime, anywhere – we’re here for you!"
Consumer allegations indicate that they do not honor these guarantees.
According to the BBB Code of Advertising: ""Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee."
BBB wrote to the company on May 8 and May 15, 2024 requesting substantiation for their claims. As of today's date the company has not responded.
Katycharm.com is advertising customer testimonials on their website which appear to be contradicted by allegations in consumer reports we have received.
According to the BBB Code of Advertising: ""In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if it is not genuine and does not actually represent the current opinion of the endorser."
BBB wrote to the company requesting substantiation for their advertising on May 8 and May 15, 2024. As of today's date the company has not responded.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 9356 Aizenberg Cir, Elk Grove, CA 95624-1658
- BBB File Opened:
- 1/30/2024
- Alternate Business Name
- Katy Charm shop
- Business Management
- Business Manager, Business Manager
- Contact Information
Principal
- Business Manager, Business Manager
Customer Contact
- Business Manager, Business Manager
Customer Complaints
126 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
112 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sherry L
1 star11/11/2024
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