Business ProfileforFolsom Lake Towing

My car was towed after I was arrested. The tow truck driver hooked my car in the front, its a lowered Lexus, and because of how my car was towed, the bumper and wheel ***** were damaged. I have pictures and I called within a couple, days. The lady that answered the phone, when I called to find out what paperwork to fill out for the damage was extremely rude and abrasive she told me they did not damage the car that I had hit a branch and she knew so because she read the report. There was no report yet and on the paperwork I do have from the tow truck company and the police officer show no damage to the vehicle. The woman told me to call back so I did when I called back she said she had spoke to her lawyer and said I was not allowed to call her back and hung up on me. This business did not allow me to show them proof that they damaged my car. I think I should be allowed to confront this company but they wont even talk to me. They damaged my car, told me I cant complain or even prove my case. Why can this business damage my car and not have the decency to allow me to show them pictures. They know they did the damage and I believe thats why they told me not to call back and hung up on me