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            Business ProfileFoxit Software Company

            Computer Software

            Contact Information

            41841 Albrae St

            Fremont, CA 94538-3144

            Visit Website
            (510) 438-9090

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Foxit Software, Inc. develops Portable Document Format (PDF) software and tools used to create, edit, sign, and secure files and digital documents. It is a multinational software technology corporation headquartered in Fremont, California.

            Business Details

            Location of This Business
            41841 Albrae St, Fremont, CA 94538-3144
            BBB File Opened:
            3/28/2008
            Years in Business:
            23
            Business Started:
            1/1/2001
            Business Started Locally:
            1/1/1996
            Business Incorporated:
            9/30/2008
            Type of Entity:
            Corporation
            Number of Employees:
            300
            Alternate Business Name
            • Foxit Software Incorporated
            • Foxit Corporation
            Business Management
            • Mr. Yuquian Xiong, Owner
            • Mr. George Gao, CEO
            • Ms. Julie Ji, Director of Finance
            • Ms. Nicole Mon, Billing Contact
            Contact Information

            Principal

            • Ms. Julie Ji, Director of Finance
            • Ms. Nicole Mon, Billing Contact

            Customer Contact

            • Ms. Nicole Mon, Billing Contact
            Additional Contact Information

            Fax Numbers

            • (510) 405-9288
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/04/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased Foxit Editor in March, just over 6 months ago. On Friday morning, Nov 1st I received a pop up window stating my trial was over and i had to but the program. When I tried to contact Foxit by phone on Friday i never got through and had to leave a message. No call back. In addition I emailed customer support who sent me a support ticket # ****** but when I click on the link it gives me a screen to login. For whatever reason my login information didn't work so I clicked on forgot password. Of course I never received a password reset. I sent several emails back to Support telling them of this issue and I keep getting the same email to click on the link. That all happened Friday. As of THIS morning i emailed them AGAIN about the problem. This time no response. i called the customer support line AGAIN and left yet another message.I would like to say Foxit is by far the BEST and most user friendly pdf program I have ever used. Having said this most everything is scanned in these days and not being able to open pdf files is a real problem, as i have wasted hours of the last two days on this issue.
            Read More
            Read 9 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rodney R

            10/31/2022

            After installing trial versions of Foxit PDF Editor, I was persuaded to get Esign along with it for functionality sake. Navigating the website was the most difficult, especially when I learned Esign did not have anything to do with what I was trying to accomplish and I began to look for a way to end the Trial Versions that I have. I am a computer technician and know to read webpages well. There is absolutely nothing on their website about cancelling trial subscriptions and I find that to be unconscionable--even unscrupulous.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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