Business ProfileforInnovet Pet Products
Current Alerts For This Business
On August 3, 2022, BBB contacted the business in regard to their website which features claims about the health benefits of CBD Oil as well as claimed results and disease claims in testimonials. The business also advertises the following claims:
- "#1" and "#1 Rated" claims
- Seals and/or logos of the following organizations: "American Kennel Club," "Forbes," "Los Angeles Times," "ModernDog," "USA Today"
- "Made in the USA" claims
- Safety claims
The business also offers Negative Option Plans, Continuity Plans and Automatic Shipments without a clear and conspicuous disclosure of all material terms of the negative option feature.
BBB challenged these claims based on the following BBB Codes of Advertising:
1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
30. Testimonials and Endorsements - https://www.bbb.org/code-of-advertising#Testimonials_And_Endorsements
34. Claimed Results - https://www.bbb.org/code-of-advertising#Claimed_Results
37. "Made in USA" Claims - https://www.bbb.org/code-of-advertising#Made_In_USA_Claims
18. Negative Option Plans, Continuity Plans and Automatic Shipments - https://www.bbb.org/code-of-advertising#Negative_Option_Plans_Continuity_Plans
22. Asterisks - https://www.bbb.org/code-of-advertising#Asterisks
BBB requested that the business review their advertising and provide substantiation based on reliable, recent, competent testing for each of the health claims made and to modify or discontinue any advertising that is in violation of FDA and FTC mandates for this industry.
While the business initially responded to BBB, as of September 13, 2022, the business has failed to substantiate, modify, or discontinue all advertised claims brought to its attention.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1440 W 178th St, Gardena, CA 90248-3202
- BBB File Opened:
- 9/27/2019
- Years in Business:
- 19
- Business Started:
- 1/1/2005
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- TLM Research Labs, LLC
- Business Management
- Matthew Terrill, CEO
- Contact Information
Principal
- Matthew Terrill, CEO
Customer Contact
- Matthew Terrill, CEO
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Penny M
1 star10/13/2023
Innovet Pet Products Response
10/18/2023
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.