Business ProfileforKings Plumbing & Rooter Inc

On May 25, 2023, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://www.kingsplumbingrooter.com/. The business advertises claims such as “The Best Plumber in Culver City,” “The Best Plumber in Monterey Park,” etc. The business also advertises time in business claims such as “Founded in 2009 by Edi Sarkisyan.” The business also advertises the following guarantee claims:

- “Our plumbers provide a comprehensive range of commercial and residential plumbing services, and we fully guarantee our workmanship.”

- “Our plumbers are licensed, bonded and insured and provide guarantees for your peace of mind.”

- “We guarantee high quality workmanship and safety.”

- “We offer a detailed variety of commercial and household plumbing solutions, as well as we totally guarantee our craftsmanship.”
- “We are completely licensed, bonded, and also guaranteed for your benefit as well as security.”
- “We are always ready to fulfill all your needs, surpass your assumptions as well as guarantee you are completely satisfied with our service.” 
- “We are so confident you will be satisfied with our trenchless service, that we put a guarantee on it.”

- “You can count on us to get the job done right, and all work is covered by our 100% satisfaction guarantee.”
- “In fact, we are so confident in our ability to provide professional plumbing solutions that we offer every customer a 100% satisfaction guarantee”
- “We are a customer-oriented company, and we guarantee your 100% satisfaction.”
- “We back up all our plumbing jobs with a 100% satisfaction guarantee.” 

The BBB Code of Advertising states that, "1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.” 

The BBB Code of Advertising also states, “20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. 20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. 20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.” 20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.”

As of June 20, 2023, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.