Business ProfileforServiceTitan, Inc.

If I could give less than a 1 star, I would. Many promises and no fulfillment. We are a small company that works solely off cell phones. I use my dual line cell phone because Im out of the office and have a father with cancer I take care of. We had a 2 hour demo who knew we were coming from simple HouseCall Pro. The salesman was told Im out of the office a lot. A good time to have 2nd and 3rd level questions to make sure we know how calls are answered. It was not made clear you have to answer the calls through the desktop to get all the reporting and recordings that we liked until the phone porting call after we signed our contract. Our dual cell phone situation was explained to her and I had to get another phone line to get calls for my main line. After giving them the new number, my phone gets ported and I cant get business calls. No one followed up with me to make sure its working properly before they shut my business down. It didnt work as advised. I had to get T-Mobile to port my number back the next day. They suggested I get a 2nd phone to carry around or not use the call reporting/recording. The salesman said hed buy me another phone, give me a few free months, or I can pay a lot to cancel, but hes sorry I cant make it work. It was forwarded to ****** for resolution. Its been 2 months that ****** has been emailing me weekly that they need more time to investigate, discuss with billing, and get back to me. They feel it completely works fine with cell phones, all points were covered, and this is my misunderstanding. They will graciously cut my 2 year contract to 1 year and I can pay $9800 to get out. We have never went live, training started in May, and no where close to using it. They kept pushing to go live, move to next training, and everything would work. This company should be ashamed and this program is not for everyone. This is Service Titans way - Big promises of hands on service. Cell phone users without landline beware!