Business ProfileforGPS Flyers

I contacted ******* from GPS flyers on Sept 11, 2024. ******* said he could print and start distributing our door hangers within 1 week. I hired and paid the full amount of $7800($2085.88 for 20k flyers and $5800 for distribution) on Sept 16, 2024. On September 18, he said our image for our flyer was blurry, so a new one was created on Sept 19 by his team and approved by both parties the same day. On Thursday, September 19, ******* emailed that our print job was in production. I followed up on September 23, to check on the status and he replied they were "shooting for" Wednesday, September 25. On Thursday, September 26, I followed up again and was told "We should launch by the weekend". On Thursday, October 3, 2024, I followed up again about the print job and was told they would be ready to pick up the next day. They were still not ready. On Monday morning, October 7, I followed up again through email, phone call, and voicemail and did not hear back until Tuesday, October 8, via text that our door hangers will be ready the next day. Instead of the 1 week he committed to for printing, it took him 23 days to have them printed. On Thursday, October 10, we received a call with a customer complaining someone had dumped hundreds of door hangers in his garbage can. We brought it to ********* attention and asked how this was possible with the *** tracking system he claimed proved distribution. I asked him why we found out about this before he did. We have done similar marketing campaigns in the past and are familiar with the process and the number of calls to expect per every thousand door hangers. This was our first and last time working with ******* from GPS flyers. We received a total of 8 calls for 20k door hangers. ******* said we should be happy with the 8 calls. We asked him how he would remedy this and he said we should be grateful for the calls we received and would not refund any money. We will never work with him again. This was a total rip-off.