Business ProfileforFirst Entertainment Credit Union

My complaint lies with First Entertainment Credit Union (FECU), a bank of which I have been a valued member for almost *************************************************************************************************************************************************************************** April of 2024, I relocated and put over $15,000 into savings for moving costs, only to discover in May 2024 (when I went to rebuild my budget in my new home) that **** had charged an extraordinary amount in overdraft fees. Upon my review of the April statement, I discovered that Id paid nearly $2000 in insufficient funds and overdraft fees. Despite numerous discussions with bank staff, it was communicated to me by FECU staff that while I was enrolled in overdraft protection, their system never actually worked as it should have, and led to over $3,000 in fees ignorantly paid by the end of 2023. I was seeing an inaccurate order of transactions, numerous cases in which fees were charged while having sufficient funds, activated multiple fees in a single day (in one case, I was charged 7 fees for nearly every transaction), and applied fees to transactions still in process. **** admitted to the mistake dating back to March 2023 (and I suspect even earlier than that).Additionally, I was enrolled in an Overdraft Line of Credit with a credit limit of $2500 (with a *****% interest rate), further exacerbating this issue. As of writing, this safety-net loan has resulted in 2 derogatory credit remarks for late payments, and despite depositing $10,325.45 over 18 months is still maxed out - almost entirely from *************** fees automatically withdrawn. Even with significant refunds, I calculated a total of $15,000+ paid towards staying afloat with my accounts. This situation not only flagged me as a banking liability but also impacted his financial standing with major credit bureaus.Thankfully my trial with **** is coming up - and I hope something changes, beyond my specific case.