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Find a Location

Merchant Service Group LLC has 1 locations, listed below.

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    Business ProfileforMerchant Service Group LLC

    Credit Card Merchant Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/10/2024

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers payment processing services. 

    Business Details

    Location of This Business
    15412 Electronic Ln Ste 203, Huntington Beach, CA 92649-1354
    BBB File Opened:
    10/18/2013
    Years in Business:
    21
    Business Started:
    5/22/2003
    Business Incorporated:
    8/21/2009
    Accredited Since:
    9/10/2024
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Jason Thanh La, CEO
    • Mr. Chad La, Operations Officer
    Contact Information

    Principal

    • Mr. Jason Thanh La, CEO

    Customer Contact

    • Mr. Chad La, Operations Officer
    Additional Contact Information

    Fax Numbers

    • (714) 766-8488
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    11 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kennedy N

    1 star

    10/03/2024

    I was scammed regarding credit card merchant machine fees and cancellation penalties of up to $1,800 per machine. A Vietnamese agent offered me card processing fees lower than the old company I was using, about $300 less. Since I have two shops, I could save an average of $500 to $600 per month, depending on usage. If it's not right, they said I could cancel anytime without paying any fees. Since I have worked with many Vietnamese people who have always been 100% reputable with me, and I have never canceled a contract, I trusted them. I thought this was a great deal, but I fell into a trap and had to pay a much higher processing fee, almost 3% per month. This means I paid nearly double the fees compared to the machines from my old company.*** My income is around $120k per month, and the card processing fees with the old company were about $1,600. For the same $120k monthly income, the fees with the new company were $3,200. When I looked at the statement for one of my shops, I was shocked.I called them, and they said it was an error on their end, and they would update the rate and refund the losses. After a month, nothing had changed. I knew then that I had been scammed, so I wanted to cancel. But now they said I have to pay a cancellation fee to the company for breaking the 3-year contract, with the remaining monthly fee being $50 multiplied by 3 years. After hearing that, I told them, You scammed me.However, since all of this was based on verbal promises, if anyone knows a way to resolve this, please help me. For me, this is a very costly ********* After 2 months of using the service, I was scammed out of about $9,600. ($1,600 processing fee difference x 2 shops x 2 months = $6,400 + cancellation penalty fees ($1,800 x 2) = $3,200). The scamming agent's name is **** *************), and he caused me nearly $10,000 in losses. Agent **** represents the company: Merchant Service Group. Please share this and avoid doing business with this agent.

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