Business ProfileforExclude Pest Exterminating Co

On October 3, 2023, BBB Serving Los Angeles and Silicon Valley requested that the business modify or discontinue claims advertised in AOA News and Buyers Guide. The company advertises "All Work Guaranteed” and “Satisfaction Guaranteed.” 

The BBB Code of Advertising states, “20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. 20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. 20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.” 20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.”

As of October 30, 2023, the business has failed to respond to our request for modification or discontinuation of the advertised claims.