Business ProfileforTuner Cult

I am writing to express my deep dissatisfaction with the customer service Ive received from **********************. Despite reaching out over five times via email, I have yet to receive a satisfactory response regarding my missing order. As a repeat customer who has previously participated in car giveaways and made multiple purchases, I am appalled by the lack of support in this situation.I spent over $130 on three t-shirts, yet they were never delivered. When I first contacted TunerCult, they responded by stating it wasnt their responsibility and advised me to contact ****. Since then, they have ignored every subsequent email Ive sent. **** denied my claim, stating the package was marked as delivered, leaving me with no resolution and no *********** a loyal customer, this experience has been extremely frustrating. What began as a positive relationship with a brand known for high-quality shirts and exciting giveaways has quickly turned into disappointment due to the poor communication and lack of accountability. I simply want the products I paid for, and TunerCults complete disregard for this issue reflects a serious deficiency in their customer service.I request that this matter be resolved promptly, with either a replacement shipment or a full refund. I hope TunerCult will take responsibility and address this issue with the professionalism I initially expected from them.