Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

SouthWest Dealer Services has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Southwest Dealer Service

      8659 Research Dr Irvine, CA 92618-4291

    • SouthWest Dealer Services

      1700 Willow Pass Ct Concord, CA 94520

    • SouthWest Dealer Services

      2210 Lind Ave #110 Renton, WA 98057

    • SouthWest Dealer Services

      12503 E Euclid Dr #5 Centennial, CO 80111

    • SouthWest Dealer Services

      4650 E Cotton Center Blvd #160 Phoenix, AZ 85040

    Business ProfileforSouthWest Dealer Services

    Auto Alarms
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers the services of a full-service finance and insurance (F&I) company, as well as a training and consulting specialist, and this company produces anti-theft hardware.

    Business Details

    This is a multi-location business.

    Find a Location

    SouthWest Dealer Services has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Southwest Dealer Service

        8659 Research Dr Irvine, CA 92618-4291

      • SouthWest Dealer Services

        1700 Willow Pass Ct Concord, CA 94520

      • SouthWest Dealer Services

        2210 Lind Ave #110 Renton, WA 98057

      • SouthWest Dealer Services

        12503 E Euclid Dr #5 Centennial, CO 80111

      • SouthWest Dealer Services

        4650 E Cotton Center Blvd #160 Phoenix, AZ 85040

      Headquarters
      8659 Research Dr, Irvine, CA 92618-4291
      BBB File Opened:
      12/19/2005
      Years in Business:
      33
      Business Started:
      3/4/1991
      Business Incorporated:
      3/4/1991
      Type of Entity:
      Corporation
      Alternate Business Name
      • SWDS
      • Karr Security
      • Southwest Dealer Services Inc
      Business Management
      • Mrs. Jill Zack, Vice President of Marketing
      • Mr. Vernon Leake, CEO
      Contact Information

      Principal

      • Mrs. Jill Zack, Vice President of Marketing

      Customer Contact

      • Mrs. Jill Zack, Vice President of Marketing
      Additional Contact Information

      Fax Numbers

      • (949) 707-1171
        Primary Fax
      • (760) 804-0494
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Janet S

      1 star

      05/01/2024

      I talk the director from southwest **** and told him about my battery thats all because I brought a new battery in August 2023 and I have 3 years warranty I never gave them permission to do anything else to my car or to run my car like if it theirs they came out with a bill of almost 850 dollars and didnt want to replace my bad battery that oReillys checked four times and who knows what they did to my car for doing something they didnt have permission of doing driving my car Im disabled and left there crying and feeling very sick ?? and my daughter had to call them because I couldnt not even drive anymore because of southwest **** as a women the want to tell you lies and I took the car just to get a new battery like I do have warranty on the battery but they didnt do that very bad customer ********************** they just want your money also they just miss up something else so you go back and steal from you Im very sick something happens to me and southwest **** is going to be the responsible for what happens calling all my doctors to so they could know why I feel so sick

      SouthWest Dealer Services Response

      05/02/2024

      Hello I am sorry to hear of your troubles with your dealership "Southwest ****** This is not our company. We are Southwest Dealer Services (dba Acrisure Protection Group).

      Thank you for your understanding and we wish you the best in resolving the situation. If I was you I would call ********* customer **********************.

      JZ

       

      Local BBB

      BBB Serving the Pacific Southwest, Central & Inland California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.