ComplaintsforVehicle Protection Specialists LLC

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My father (****************************************) fell prey to an over the phone request to renew his vehicle warranty through this company. He has been billed by a third party (MEPCO). When I called the number on the **** to cancel this policy, they tell me we have to call the company who sold him the policy. My father says he already went through this process once. No one calls us back and he keeps getting a **** every month. There is seemingly no way to cancel this policy. I just want this policy cancelled. I do not want him to keep racking up a **** every month. He is on a fixed income.

  

  Business response

  03/01/2022

  CS has reviewed customer complaint. Per customer request this customer has been cancelled out. No further action is required at this time.

  Customer response

  03/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Unless we get another **** from you at which point we will open another complaint.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  02/23/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a vehicle protection plan from Vehicle Protection Specialist LlC in November 2020. I have paid them approximately $1500 on this plan. I noticed on my last bank statement the monthly charge was not deducted. I reached out to the company and was advised my plan was canceled. The payments were automatically deducted from my checking account so I do not understand if there was a problem why I was not notified. I did not receive any letters or calls advising there was an issue. I spoke with several rude employees who were laughing at my frustration. I advised the gentleman I wanted my policy reactivated and I was told this is not Burger King you cant have it your way. I spoke with manager ****** and advised I wanted copies of notifications sent and she did not advise she would send but advised she could start a new policy. I have been ripped off by this company and I do not have this type of money to waste for no services rendered.

  

  Business response

  02/24/2022

  CS has reviewed customer complaint. This customer stopped making payments 6 months ago and the policy was cancelled out due to non payment. If the customer would like to purchase a new plan CS is more then happy to help the customer sign up with a new plan. No further action is required at this time.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Requesting partial refund of unused portion of the Service Agreement from Auto Services ********************************************************************** ************** * Purchased Auto Service Agreement effective on 8/19/2019; * Mileage at purchase: ****** miles; * Service Agreement expiration: ******* miles or 9/24/2024; * Vehicle sold: 5/28/2021; * Mileage at time of Sale: ******; * Three letters have been sent to the business (7/2/21, 8/2/21 and 8/18/21), and numerous phone calls to determine amount of partial refund. All letters have been received and final letter dated 8/18/2021 was notarized and sent via registered mail as per the request of the business to initiate a partial refund.

  

  Business response

  02/16/2022

  CS has reviewed customer complaint. CS will issue refund amount of $652.60. No further action is required at this time.

  Customer response

  02/16/2022

  **  The original purchase price of the Auto Service contract is $3242.00, effective on 8/12/19 with ****** miles.  The term was 60 months with expiration date of 8/19/24 or ******* miles.

  **  At the time of sale on 6/28/21, ~22 months of 60 months of the policy term were used (36%) with ~38 months remaining (64%).  The reimbursement should be closer to ~$2053.26.    OR

  **  14,056 miles of the covered ****** service miles were used. The unused mileage is ~80% of the total covered mileage remaining or $2593.60.

  **  By these calculations, the reimbursement amount should be closer to the $2,000 amount.

  **  The Vehicle Protection Specialists, LLC  partial refund of $652.60 represents only 20% reimbursement.  An amount not commensurate with the remaining balance for both time or mileage.

  **  May I get a breakdown of how Vehicle Protection Specialists LLC calculated their refund amount?

  Respectfully,

  *********************

  

  Business response

  02/17/2022

  CS has reviewed customer feedback. What additional refund amount is the consumer requesting? CS can issue additional refund to satisfy the customer complaint. Furthermore how would the customer like the refund? Is check in the mail ok?

  Customer response

  02/27/2022

  
  Better Business Bureau:
  
  I am requesting a refund amount of $2000.00 for complaint number ID ********.  The check may be mailed to ************************************************************************.  If the business performs these actions, I will consider this complaint resolved  

   

  
  Regards,
  
  *********************
  
   

  
  

• Initial Complaint

  01/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I obtain a warranty protection services insurance. the agreement was that I will pay a total of $3818 which will be paid as follow: a downpayment of $100 on the date the insurance was acquired that was on 10/06/2021, and then after monthly payments of $154.92 for a period of 24 months up until 10/06/2023 , and I will be covered for 60 months or until 11/06/2026, in return the company agreed in fixin or breaking any breakage of failure of any mechanical and electrical parts. on 12/06/2021 the cazr broke down and it was taking to a mechanic and they gave a diagnosis that the transmition had fail, when contacting the company they fail to comply with the agreement and advisee that will be giving money back of my payments and cancel policy and this is not what I desire.

  

  Business response

  01/14/2022

  To Whom It may ******* (BBB) Mr. ***** purchased a Vehicle Service Contract from Vehicle Service Center, at the 2time of the purchase the customer provided in correct information relating to the true mileage on the vehicle, therefore the vehicle did not qualify for the coverage selected. 

  The customer has since *** referred back to the selling agent, as hey are the only ones that cam correct the policy they sold. CarGuard Administration is an administrator of Vehicle Service Contracts, we do not contact consumer directly.

   

  Signed,

  CarGuard Administration, INC

   

  

  Business response

  01/17/2022

  CS has reviewed customer complaint. This deal was cancelled out and refunded on this past Friday. 100 deposit was credited back to the credit card on file and the amount of  $464 will be mailed out per customer request for the total reimbursement of the three payments the customer paid in.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Contract#: CGC22934540 Date of transaction: 11-22-2021. Amount paid: $295 Date of transaction: 12-22-2021. Amount paid: $189.78 WARRANTY PROTECTION SERVICES team sold me carguard administration policy for an amount of $2711 and debited $295 towards initial payment and the balance $2416 will be deducted as an one time payment after 30 days of trial/grace period.But to my surprise they sent me a protection warranty booklet for a total amount of $3711 and balance of $3416 after $295 deduction which is not as per agreement.As I realized that this is a FRAUD business I tried to call the warranty protection service team contact number ************ but they never called back to cancel the policy.I wrote an email to ********************************* as below but the email bounced/failed to receive."Contract number: CGC22934540 Mileage: **** mi Reason to cancel: Bought policy on Nov 22nd 2021 and called within the 30 days for cancellation. I have been calling from December 20th everyday to the ************ warranty protection services team and been notified about my cancellation. In response I have been told that I will get a call back from the team for further process but till date I havent got any call. And moreover there was a charge on Dec 22nd 2021 towards monthly payments.Since I have acted on my part with in the 30 day limit and notified about my cancellation, I request to refund me the full amount and cancel further payments"I request the Warranty protection service to cancel and refund the full paid amount back to my account.Thanks,Mahesh K

  

  Business response

  01/03/2022

  To Whom It May ******* (BBB)

   

  The customer was sold a ********************************************* Contract by Vehicle Service Center. CarGuard Administration,INC is an administrator of vehicle service contracts. We are paid a fee by third-party sellers to administer the service contracts. We do not engage in any marketing directly to consumers of any type. The consumer would need to contact Vehicle Service Center, as CarGuard Administration does not issue refunds or sell the contracts.

   

  Signed,

  CarGuard Administration, INC

  

  Business response

  01/05/2022

  CS has reviewed customer complaint. What refund is the customer requesting? What is the best number or email to contact customer we have been trying to reach out.

  Customer response

  01/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  12/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  (See attached)

  

  Business response

  12/18/2021

  CS has received the complaint. The complaint reads see attached . There is nothing attached. Please attach so CS can take care of customer complaint accordingly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩