Business ProfileforBoot Barn Inc

Overview: I made a purchase via Apple Pay on Boot Barn's website, which was declined due to a known issue with their Apple Pay processing. Despite the failed payment, they still sent the item. Recently, they threatened to bar future access unless I settle the balance. I called immediately to resolve it, but they struggled to process the payment. I provided my credit card for a non-Apple Pay transaction, but they mistakenly charged it through Apple Pay again, which failed due to their system. They advised me to contact my bank, but after checking with *****, I confirmed no payment attempts were even made by Boot Barn. My bank verified there were no blocks or fraud alerts, and the card had sufficient funds. The problem lies on Boot Barns end.I informed Boot Barn, but they ignored this and insisted I verbally provide my credit card again, with no digital options available. I gave them a different card, but after waiting over two days, they had made no attempts to process the payment. I called again, and they reassured me they would retry with my latest card, but its now been well beyond the promised time with no transaction attempts on that card either.I am trying to settle this balance, but Boot Barns limited payment options keep failing, and their agents give inconsistent answers. This has raised concerns about how they are handling my payment attempts, especially as they continue to threaten collections despite my willingness and ability to pay.Other details: Date of transaction: This refers to Boot Barn order BB09269974, placed on September 21st, 2024, for $78.39. Amount paid: None yet. Nature of dispute: Multiple failed attempts to settle the balance due to their system issues. Resolution efforts: Boot Barn has made no significant efforts to resolve the issue.