ComplaintsforSmile Brands Inc

• Initial Complaint

  12/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Account #********** Dispute with NON-Billing for dental claims for 2019 (June 25th, July 7th, July 6th, July 10th, August 13th, and October 2nd). Bright now stated they have billed and was advised I was "not eligible". Per my insurance company for policy # *********, no claims have been received, and to have Bright Now call "Provider Services" @ ************** to help the provider (Bright Now) send claims to be paid. (This was a call between Caresource representative "Christen" on December 3, 2020. These claims at the time of service, I paid my share with what insurance would not cover. AND now Bright Now wants me to pay the balance. Although NO ONE has attempted to contact Provider Services to get them paid. I have even asked to have these claims sent to me in a hard copy form so I could get these claims paid. Again NO ONE has attempted to send me claims or contact the insurance company. These OLD dates of services from 2019 are now over 1 year old and may not be able to be paid now. The balance for these claims is $753.10 (which was NEVER billed to the insurance company). To add insult, on July 16th under my new policy number 110688354, I have been for a lower partial now raising the disputed balance to me of $993.11. The problem is I have no lower partial, I have dental implants. Bright Now is billing me for something I do not have. I have contacted the local office and Cindy at billing in Irvine CA. I am attaching a letter sent showing multiple attempts to get claims paid from 2019 and could be perceived as fraud billing for a lower partial which I do not have. I am also sending copies of bills where I wrote additional dates I called to have someone help me in billing with the insurance concerns. I have recently also received from BND, an offer to reconcile the bill by making an agreement?? This is insulting. Cindy in Irvine, CA after (2 previous with no help from this rep) I lLVM on 11-29-2021 still no return call from Cindy at Bright Now.

  Business response

  12/07/2021

  A representative from Bright Now Dental will reach out to the client

• Initial Complaint

  12/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Between February - April 2021, I had a dentist appointment for tooth pain. The dentist found the issue and was performing a filling on that tooth. While working on that tooth, he said he noticed another tooth that needs to be filled as well. I agreed to the work (taking his word for it) even though I have NEVER experienced pain in that tooth before. Ever since then (8 months later), I have had constant pain in that tooth that has prevented me from eating on the left side of my mouth for 8 months. I have went back over 10 times to have this tooth looked at, in which the same dentist has tried shaving down the tooth as he initially thought it to be an uneven bite. He then blamed me grinding my teeth and told me to use a mouth guard to sleep. I tried that and still had pain. He has then decided to re-do the filling, in which both times he numbed me improperly; resulting in me feeling him drilling which caused him to stop and numb me even more. Not only has this not resolved my issue as I still cannot eat on the left side of my mouth, I now have a NEW issue where I experience a lot of pain in my jaw area just opening my mouth due to him sticking the needle incorrectly into my mouth. Each time he numbed me he literally stuck me so poorly that only my ear and neck became numb, but my mouth was not which caused me to feel the pain of him drilling. I have called corporate in which they contacted the office manager. I have been contacted and told that now it looks like I need a root canal and will not be charged, but have to wait until December 27th to get it done which is basically another month of pain. I have been taking pain pills constantly which is not good for my health at all and affects me while working. If I go to another dentist with an earlier appointment, I have to pay out of pocket for an issue that Bright now Dental Caused. They should be able to pay for this work to fix an issue that they caused. Bright Now Dental ***** **** ****** **** ********* ** *****

  Business response

  12/02/2021

  A representative from Bright Now Dental will reach out to the client

  Customer response

  12/02/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****  
   
  

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in for an appointment in May, 2021, x-rays were on file from 2018, but office requested a new set of x-rays for the care I needed for my appt on that day, so I agreed. I was getting an appliance adjusted. When I got home I called to say it was a still a little tight. The office checked with a dentist who said I could come back in for a mouth check. I did not go back at that time due to Covid. l continued to wear the appliance even though it was pushing my tissue up on my upper area. I thought it could be adjusted so I keep wearing it. I made an appointment for 11/19/21 for dental cleaning I thought. The appt. clerk said that I would need a mouth check by the dentist, Dr. *************************** first. I said OK. When I went for my appt, I was expecting a cleaning. I waited to see the dentist for over *********************************************** the office. I explained that I had been told I could come out to get a mouth check free due to my discomfort from appliance repair ($80) in May. I was told that today's **** is $79.00. I said I am not going to pay. (I had a $39 credit on record).Today at 10:00 CT, I received a call from Smile Dental in CA requesting payment of $39.00. I paid with **** debit card ending in ****. I am requesting my reimbursement of $78.00 (includes $39 credit on record). I do not believe I received adequate care for the charges I incurred. I am requesting my total amount to be returned to my card or sent to me in a check. I am on fixed income and was paying with cash for all services.Please let me know via email, ******************* or telephone ************** what assistance you can give.I would truly like to get my money back.Sincerely,******************************, client ***************************

  Business response

  11/30/2021

  A representative from Monarch Dental will reach out to the client

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