Customer ReviewsforClarion Management Inc

I expressed to the management company that ***** from **********************, was made aware of my service dogs being attacked and laughed at my face when I told her that I had a disability. To date, she has not made any attempt to resolve. She started to retaliate against me by increasing my rent, and gave me a "warning" about my dogs pet waste. I advised her of the over charges that are STILL on my account and she fails to return my calls/emails. She also did not give me an opportunity to renew my lease. This management company lacks empathy and ethics when it comes to their properties. I am now banned from entering the leasing office and have to do all communication own writing, despite ANYONE ever replying. ***** charged me a late fee last month when I sent her emails PRIOR letting her know that the my online portal wasn't working. I followed up everyday, and still no response. ***** offered lease renewals to EVERYONE in my building, except for me. She just only DRASTICALLY increased mine, and only mine. There is a lot of turn over here. The leasing office is ALWAYS closed. Petitions have been discussed within neighbors of these same complaints.

The only reason I gave a one star is because there is not an option for 0. This company does false advertising and does not give full refunds when item is returned. Also they claim that shipping and taxes are included in all refunds that is not true. Stay away from this company and their productd

My apologies for the bad experience. We are a property management company and do not manage any communities in **************. I believe our company is mistaken for another.

Clarion Management is in charge of multiple complexes but I'm speaking for *************** in ********, ** specifically. My move-in date was Oct 2021 and move-out Oct 2022. All rent payments were made in full and on time throughout. Upon moving out I was told via telephone by *** (leasing agent) that maintenance walked through my apartment and stated there were no issues. On November 15, 2022, my wife received a missed call with no voicemail left from ***************. She informed me and I took it upon myself to glance at the ****** mobile phone app to see if there were any random charges they would be inquiring about; there were. They were all listed on November 8, 2022. Mind you, my lease agreement ended on October 28. I attempted multiple times to make contact with *************** via telephone but was met with negative results. Anytime throughout my lease, if I had to make contact it HAD to be in person, they refuse to answer the phone most times. I finally got in contact with ***** (leasing agent) who stated even though I cleaned the apartment, they still have a "professional" clean and they charge the former tenant. ***** further stated ALL final charges get sent immediately to a collections agency. I then attempted to contact Clarion Management itself to inquire if this is normal business practice (sending it straight to collections without notifying the tenant). I spoke with a ******* at Clarion who continually attempted to forward me to *****************, in total leaving two voicemails with my callback number, no response. I then contacted again and ******* eventually transferred me to her supervisors' (*************************) voicemail. On multiple occasions ******* stated she was going to give me a call back or follow up and failed to do so each time. This business continues to ignore customers service calls in hopes that you give up and also immediately send random charges straight to collections without any warning or demand letter as stated in the lease agreement.

Thank you for taking the time to share your experience at **************************. We sincerely apologize for the frustration and inconvenience you have encountered. We take your feedback seriously and are committed to addressing your concerns. Firstly, we apologize for any miscommunication or difficulties in reaching our team during your lease period. Our goal is to ensure prompt and efficient communication with all residents, and it appears we fell short in this instance. This is not the experience we strive to provide. Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention. We value your feedback and are committed to improving our services.