At-a-glance
Related Categories
Overview
Business Details
- Headquarters
- 8965 Research Dr, Irvine, CA 92618
- BBB File Opened:
- 10/21/2021
- Years in Business:
- 4
- Business Started:
- 5/26/2020
- Business Incorporated:
- 5/20/2020
- Accredited Since:
- 10/22/2021
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Ms. Karla Seda, Marketing Coordinator
- Mr. Daniel Hardy, CEO
- Mr. Paul Pellizzon, CFO
- Ms. Bridget Moody, President
- Contact Information
Principal
- Mr. Daniel Hardy, CEO
- Mr. Paul Pellizzon, CFO
Customer Contact
- Ms. Karla Seda, Marketing Coordinator
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
15 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Audrey D
1 star05/25/2024
Clarion Management Inc Response
06/28/2024
Hi ******,
We hope this message finds you well. We are writing to address the recent concerns you brought to our attention and to clarify the situation regarding your lease renewal and subsequent interactions.
On February 21, 2024, you visited the leasing office requesting a renewal offer. Our community manager ***** explained that renewal offers must be approved by the Regional Manager and assured you that she would request to have you included in the next round of renewal offers.
You mentioned that you were hoping for a lower rate than your current rent, and ***** informed you that there would be an increase rather than a decrease.
Regarding the late fee charged in April 2024, it was due to a reported lost or stolen card set up for autopay, which prevented the payment from processing. This issue was not related to any system error with the resident portal.
We understand that this situation has been frustrating, and we are committed to resolving your concerns. If you have any further questions or require additional assistance, please do not hesitate to reach out to us via email or written communication.
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