ComplaintsforBest Travel Store, Inc.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Fareboom owes a refund of $ ******** for booking Ref. NF8X5P with *************** that cancelled its flights in March 2020. *************** send me reminders that I am eligible for a refund but that I must request it from the Travel Agent since BA is unable to process it on my behalf. After multiple phone calls to ******** with ***********************, the Manager, I was told that I would receive the refund if I booked again the same itinerary with the same airline. He would then submit the new booking and receive the reimbursement from ***************. Accordingly I booked a new reservation Ref. JCSXZS that cost me $ ******** for travel on October 24, 2023. After me return from the trip, I called again the Fareboom Manager, who reassured me that the refund will be processed before the end of the year (2023). I am still waiting. Fareboom owes $ ******** for order # O-2B990984.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In 2021, l booked a******** Airline Return ticket from *********************************** ******* cancelled the trip ********** due to the "WHO Covid status in *******". There were speculations that they will still fly to ******* since the Covid situation in ******* changed to green (it's safe to travel to *******), l paid more money to ******** for ticket reissue (******** reference number (# ************) that same year but******** refused to go to ******* that year. I was later issued a travel voucher with ******** for a later date which will expire in April 2023. I reordered a new Return ticket in July 2022, for a trip to *******, please note that******** airlines was flying to ******* since late 2021 thru the month l booked the trip, l made this new travel date to************** ******* New itinerary: -January 2, 2023 ********************** -January 3, 2023 to ***** Return -January 16, 2023 ***** to ****** - January 21, 2023 ********************** To book this flight, l paid $443.12 extra plus my outstanding ******** travel voucher of $1,053.45, totaling $1,496.57. In August 2022,******** again cancelled the trip part from****** to ***** and ***** to******. They said, they are Not flying to ******* anymore. I contacted******** Airline that since they are not going to ******* what will happen to my flight, if l decide Not to go to *******, since they are not flying to *******, but to stay in****** then come back to*** same date as earlier specified in my January 2, 2023 travel itinerary?******** told me to ask ******** agent to reissue the ticket, they said since they are the one that canceled the *****/***** trip and am still traveling from ************* to****** to/fro,******** will not charge ******** any fees, this exchange Is FREE! I reached out to ******** via several emails, they said l have to pay additional fees of $267.02 for the exchange. On ***********, my trip was confirmed by emirate but it ******** is exploiting the circu

• Initial Complaint

  10/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I bought a ticket to Japan in March 2020 before the pandemic. Ticket was cancelled about 5 days before departure date. I got a WhatsApp text from Singapore Airlines. They did not let me know of any available flights. Suddenly, there appears information on Fareboom that I was offered a different flight and since I did not take it, I am not eligible for cancellation. I WAS NEVER OFFERED ANOTHER OPTION. They just make stuff up so as to not pay back. You could change destinations a couple months ago but it doesn't let me anymore. Then I chose "change of dates." Their waiver said that I had the right to ONE change FREE OF CHARGE before march 2023. It is October 2022 and I am looking to use my Travel voucher from that trip and it says it is gonna cost 265.00 to change. uhm It was supposed to be free. That is why I waited until Japan opened up and they exchange tool won't even work. I would use it for another destination but the website will not let me. At this point, I think they are about to make up some lie and say it is expired when I had 5 more months to redeem my voucher.

• Initial Complaint

  08/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I booked a flight with fareboom back in 2020 and all the flights were canceled because of COViD. They extended voucher I received until 4/2023. The total amount of the tickets were for ****** and some change. I'm booking a new flight for my son and fort this October and the flight total is just over ****** They are now telling me I owe an additional ******* for the flight because they have to re calculate the base fares and so on. That makes no sense to me. They will not simply subtract my voucher fee from the new amount. I read online that they are scamming customers by using ticket fees that are not shown. This company is awful and I should not have to pay extra money for this

• Initial Complaint

  07/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  When we had to cancel an international flight due to Covid related visa delays, we were reassured that we would be getting a travel voucher of ****** Now that we need to book urgent travel (a family wedding happening in just 4 days) and the **** issues are resolved, *********Best Travel store is withholding the voucher, saying it will take 2 days to process. When I call their phone line and email their urgent email address, ALL of the automated options lead to them hanging up on me. I see there are hundreds of other complaints like this one. Even if *** is able to get me a full refund, how is this company still allowed to do this, hurting so many people?

• Initial Complaint

  06/23/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased two airline tickets with Fareboom, an online website and due to COVID, I was unable to travel. It has been over 1 year and half since I have heard from them. In the last few months, I have attempted to schedule a call to get my issue resolved but they are "fully booked" until September. I purchased the ticket on February 17, 2022. My order number is************ Airline Record Locator(s):************ **************** Traveler 1:***************** Traveler 2:******************** Each airline ticket was $325 which brings the total to $650. The destination was from Chicago to Rome - Flight: AA 98 Flight: AA 6460 Flight: AA 235 Flight: AA 2693 I have made attempts to contact them and have not been successful. Last year, I was able to speak to someone who let me know I could change the destination of the flights but then there was no response after that. I also submitted a complaint through DOT and they have not followed through. Thank you so much for all of your help. Melissa ****

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I booked my flight with fareboom, Its was 2 ways flight. They send me an email saying a flight reschedule affecting my reservation and I should repay them to reissue me a ticket! They try to charge me for something I already paid for!

• Initial Complaint

  05/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This is their money grab scheme: 1. Customer Pays Credit 2. Cancellation of flight without your knowledge then being directed to the airline for help or another inconvenience forcing a limited time refund/voucher. 3. Keep your money and string you along for a refund or you just never hear back and they continue to hurt other hardworking people looking for a fair price. Some have probably been lucky but many have been victims. I had an emergency surgery procedure in ******** and I purchased a ticket 2 days ago from ****************** for **** dollars. The flight supposed to be in the next couple days. They emailed me right after i booked the flight. The informations were very suspicious and i decided to search ****************** and read the reviews. They had horrible reviews. Because my trip was health related emergency, i tried to call them to confirm my flight but noone responded my calls and after 3 times ring the call hangs up itself. It was another red flag! Then I called my bank and confirmed the transaction of $***. My bank said the payment went through already. ******** emailed me and asked me the picture of my id and credit card front/back. I called my back for an advise and my bank suggested me NOT to send those pictures to them since they have been already charged to my cc and it went through. I called them again, it rings and hangs up itself. I read the reviews online, I did some research. Horrible experiences. Seems like they scammed so many people in different ways.. Few hours before my flight, they emailed and canceled my flight.. they said they will refund but they havent yet. Not only the refund the inconvenience of trying to find last minute another flight and the increase of cost made my experience also awful Don't be the next victim! This company doesn't even have a phone number you can call and talk to a live person. Imagine you have an emergency and you have to deal with emails and getting your money stolen too!

• Initial Complaint

  05/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  * Date of the transaction: December 15, 2021. * The amount of money I paid to the business : ********** * The business commitment was to provide flight ticket from CLT to KRT and KRT to CLT (round trip). * The nature of the dispute: Request refund due to flight cancelation by the airlines (Qatar Airlines) due to the COVID-19 travel interruption in December 2021. * Has the business tried to resolve the problem: No, they are trying to delay the refund asking for fees to process it, claiming the ticket is under the airlines control and not theirs, even though they were the original travel agent that issued the ticket and charged the credit card. I contacted Qatar Airways and was able to get a voucher valid for refund on January 26, 2022 (see the attached document) to be forwarded to the travel agent ********** for refund as I instructed by Qatar Airways. * Account number/tracking number: See the attached voucher.

• Initial Complaint

  04/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Couple of issues: 1. Chat does not work 2. For rebooking tickets they are asking to either set up an appointment or email. I booked 4 tickets from them which had one cancellation and rebooking on same airline free. WHen I am using that vouches they are asking me to pay the booking fee, which they have to pay*********, this part was not disclosed to me. Second, when I am using voucher they are taking more than one day to confirm because of which either prices are going up or ticket are being sold out. I have not way to talk to them or get my refund. Moreover they told me that I can book use my voucher directly from ********, but ******** declines to use that voucher.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩