ComplaintsforBest Travel Store, Inc.
Business Travel
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Complaint Details
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Initial Complaint
04/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I bought 2 plane tickets from grande ************************************ order number: ***********. Those tickets were canceled by the airline and ******** dosent want to provide a refund and they are trying to Charge enormous fees to rebook a new plane ticket. Please look into this company since they scammed so many people and they have really bad reviews. I dont know how a buisness like that is able to operate and stay in buisness. They need to be stopped. ****** ws Mon, 11 May CANCELLED 4:35 PM Grande************** 5:57 PM ************* 1h 22m******************* Economy Rules Per adult/child: Personal item 13 lb Carry-on 15 lb Layover: 1h 48m WS1 ws Mon, 11 May CANCELLED 7:45 PM ******* (YYC) 11:20 AM ****** (LGW) next dayInitial Complaint
04/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
**********X Order Purchased 2 tickets in 2020 to Europe from USA COVID 19 hit cancelled flight no option to return my money. Received future voucher for 2 years 2022 March re- booked flight to Europe via Fareboom paid extra money for difference in fare. 2 weeks later( April) received e mail that airline ( not sure which one / not stated) sold my seat therefore ticket can't be issued. Offered different flight with 6 hour wait time both ways no live support no way to get my money back except price difference which I paid in March. No way to use open credit purchase ticket myself. Web side shows assistance needed. Helpless at this point prices are above average for re- booking ticket. Not cause by my fault.Business response
04/19/2022
Consumer Response /* (2000, 6, 2022/04/19) */ Airline ticket re- issued after several attempts via email and additional funds paid.Initial Complaint
04/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a ticket through Fareboom and later switch for a different one that was cheaper. The difference of fare was promised to be returned to my credit card. That didn't happen. After so many complaints Fareboom issued a voucher with that credit. Some months had passed and I tried to use that voucher but the airline didn't recognize. Tried to connect Fareboom through all channels but couldn't communicate with anyone but the machine. Customer service (email) don't respond, phone don't answer, chat (doesn't work) and appointment has no slot available until end of June. Need to flight and don't want to loose the $1,500 credit I have because lack of customer service. Please help me.Initial Complaint
03/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased tickets in February 2020 for a flight to ****** departing on 5/22/2020. When COVID shutdowns began occurring, ******** indicated I was able to cancel my flight and reschedule later for no penalty. Since then, I have attempted to rebook my tickets several times. The website does not allow for you to search for rebooking flights, but rather send a message to customer service that takes several days to reply, each time being quoted a price for the ticket that is nearly twice that offered on *************** Website. I've requested a refund at this point and this has also been denied by ********.Business response
04/13/2022
Business Response /* (1000, 5, 2022/03/24) */ We are investigating this matter as we were instructed by the airline to apply the original fare type that is indeed more expensive than the now cheaper published fare type. This is an anomaly of the COVID-19 travel where previously cheaper fares are now much more expensive. We will contact the customer once we receive a reply to our request for applying the cheaper fare type for exchanging the original ticket.Initial Complaint
03/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
************************** We originally booked a flight to Rome Italy through Fareboom in December 2019 for a flight in April 2020. However due to COVID we were unable to travel. Fareboom through Air France allowed us to postpone our travel Initially until September 2020, which was subsequently pushed back further as the pandemic intensified. It was then again pushed back until December of 2021. We made plans to go to Italy again in September 26th 2021. However with the emergence of the Delta variant we were forced to postpone yet again. We then in January of 2022 attempted to get pricing for a trip to Italy and Fareboom emailed advising we had through ****** XX XXXX to complete travel! This was a surprise to us because we had been told by a Fareboom Agent travel must be completed by April 30th 2023. I went back again and they told me nope March 31, 2022 While Fareboom has been timely with responses we need resolution, as we acted in good faith on the information we were provided by the Fareboom agent. if it was inaccurate information some effort should be made to help resolve it in everyone's best interest. We are simply trying to arrange flights for April 2022. Below is the conversation and name of the Agent for Fareboom: E: O-2BXXXXXXX Dear ******, Your credit is valid for the new travel to be completed by April 30th, 2023. Thank you and best regards, Flavia FareBoom Customer Service (FN) Email: ************************ Website: www.fareboom.comInitial Complaint
02/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I first booked a flight from Oregon to Belgium for March ******** ***** ***** roundtrip. The flight was ***** Shortly before the flight, travel was suspended between the U.S. and Europe due to the pandemic, and I had to cancel my trip. Fareboom said that I could have a travel voucher for my trip. I rebooked my flight for December 19th-26th, 2021. Fareboom charged me **** for "fare difference." I later found out that my new flight was only worth ********** I wouldn't have paid the $738 if I had known that the new ticket was only worth about *** dollars more. I had been led to believe that I wouldn't be charged an extra fee for changing the ticket, but that I would only be charged the difference in fare. When I paid the change of fare fee, I believed that the ticket was much more expensive since the flight was around Christmas time, but it wasn't. On October 18th, 2021, I received a message from fareboom stating that cancellation and refund options were available for my trip. I knew that I wasn't going to be able to make the trip to Belgium because of level 3 (later a level 4) travel advisory in Belgium, so I applied for a refund. Fareboom immediately charged me *** for the refund processing fee, and sent me a message stating: "You will receive a refund for approximately ******* (for all tickets) directly from Air Canada, who charged your card for original tickets." They also told me that the refund would take approximately 2-8 weeks. On ******** ***** ***** I still hadn't received a refund from fareboom, or heard anything more from them, so I reached out to them again. They then informed me on ******** **** that Air Canada had informed them that my flight doesn't qualify for a full refund. They returned the *** processing fee (only after I contacted them asking why I hadn't received the refund when they had charged me the processing fee), but have refused to refund me the rest of my money as they promised. I feel completely scammed.Initial Complaint
02/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I originally booked a trip from ********** ** to Vienna back in 2019, but my travel plans were canceled due to coronavirus (invoice from *** **** attached). The travel agent (farboom.com), offers a process where I can cancel my reservation and then I am given a voucher that allows me to reschedule the trip. The trip was cancelled on **** *** **** and a travel voucher was issued at that time. The correspondence from fareboom gave the option of exchanging the tickets for future travel and only having to pay the fare difference by January 31, 2021 (fareboom rebooking options letter attached). The trip was rescheduled on ******* ** ***** in accordance with the rebooking policy and an additional ******** was paid for the fare difference (Invoice from *** ** **** attached). Due to further covid travel restrictions, this trip needed to be rescheduled again for 2022, however fareboom is not responding to my requests to use my travel voucher to do so. At this point I am seeking to get a full refund of all money given to fareboom, as they have not provided the services that were paid for.Initial Complaint
01/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
****************************************************** We purchased Business class international flight tickets for travel to occur in March, 2020 through Fareboom. Because I am a physician, I have been working for the past year and unable to take a day off. Now I'm trying to use my vouchers rather than lose over ***** dollars. Every time I try to book through Fareboom, there is an excuse, blaming AMerican Airline's policies as to why they cannot rebook us. It could only be an International flight. We changed the destination to Ireland. We picked out travel dates departing LAX on March 17th with return flight on the 27th. I even found the flights on the Fareboom website that would work for us. Fareboom says there are NO tickets available. In their reply they say " Please note that discounted fares you see online are not allowed to be used for the exchange of your ticket. The airline is offering a limited seat availability for your exchange request and therefore the availability you see on our website for new reservations does not apply to your booking. You purchased a highly discounted ticket and the airline does not allow to use discounted fares for an exchange. It is only for brand new tickets. We have to calculate the fare difference by the fare airline is providing for the selected date. This is calculated in the global distribution system and we do not have control over the airline fares." I have made 9 attempts over the past month to rebook without any success. I have asked American Airlines for information to validate their claims and awaiting a reply. Fareboom is vague and circular in their answers. I feel they are deliberately dragging this out and the vouchers must have travel completed by March 31, 2022.Initial Complaint
01/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Fareboom.com is a terrible agency. The phone number for customer service always hangs up when you try to reach an agent to help you. Their online booking system only allows exchanges that costs more! I have a current credit of about $830 due to COVID cancellation and the fare I'd like to exchange to (on the same Airline, United) is currently advertised as $522. Yet when I go to change exchange it via their online system (which is the only way to do this) they are charging me an extra exchange free of $103! How ridiculous is that! Not only are they not applying my credit correctly, they are fraudulently charging me more than the advertised price and an exchange fee. That's robbery and there's nothing I can do about since I can't reach their customer service. I've tried to use their live chat system, and all that does is leaving a message with an AI robot giving a generic response! This is ludicrous. I want this company to be looked at. I don't believe they are allowed to keep my credit and charge me more when I want to use it.Initial Complaint
01/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To Whom It May Concern: I cancelled a trip reservation with Fareboom in 8/2021. I was to go to Fiji on Fiji Airways with my wife. The flights total about $****. The reservation number is ***********. I have talked with the company several times since about when I can expect a refund. They tell me that Fiji Airways has been slow to refund cancellations and it may take several more months to get our money back. This is unacceptable and I would like my money back as soon as possible. Thanks for your assistance in this matter. ************ ******************************************** ********** cell
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Contact Information
Customer Complaints Summary
26 total complaints in the last 3 years.
1 complaints closed in the last 12 months.