Business ProfileforSunbeam Vintage

I came on to leave a review and sadly I see I'm not alone; specifically with store credit not being honored. At the end of 2019 I purchased two items online and picked them up in store. Upon bringing the items home and unpacking them I realized they were not vintage, but vintage inspired - new and poorly made. After reaching out and addressing my concerns I was able to return my items for store credit. Pandemic hit and I've been looking off and on their site for something to use my credit for. I was recently in the area and decided to pop in and finally use my store credit. I found two vintage items and upon checking out when I first mentioned I had credit the response was the it would be really hard to pull that up since it was so long ago. I mentioned I had emails, texts, even a voicemail from two past employees to help track down my credit, the response to that was that store credit was only good for 12 months. If Sunbeam has unique terms, one should be notified when the credit was issued or via the webpage. Mocking a customer for trying to use store credit for what are seemingly common terms amongst other retailers is not only unnecessary, but unprofessional. Overall lack of transparency with Sunbeam with their products and terms.