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          American Language Services has 1 locations, listed below.

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            Business ProfileAmerican Language Services

            Translators

            Contact Information

            1849 Sawtelle Blvd. Suite 600

            Los Angeles, CA 90025-7013

            Get Directions
            Visit Website
            (310) 829-0741

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1849 Sawtelle Blvd. Suite 600, Los Angeles, CA 90025-7013
            Years in Business:
            39
            Business Started:
            1/1/1985
            Alternate Business Name
            • American Language Service
            Business Management
            • Alan Weiss
            Contact Information

            Principal

            • Alan Weiss

            Customer Contact

            • Alan Weiss
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            06/16/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            Complaint Details Unavailable

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Farzaneh E

            11/08/2024

            I asked this company to translate and certify my divorce decree from English to another language on October ************************************************* *******, ***** I have called and emailed many many times to get a hard copy since 10/17/24 and to this day 11/9/2024.I have not received the divorce decree translation , but they did mail my certification on 11/6/24. I tried few other calls and email to have them to do what I had requested and they have ignored my request. Today I asked to speak to a supervisor and spoke to ***** ****** a supervisor and she was very unprofessional and aggressive and told me that she would do me a favor and when I asked how come, she got mad and hung up the phone. I have asked another company to do my translation and would not recommend them to anyone else due their inadequate process and their unprofessional behavior,

            American Language Services Response

            11/11/2024

            We did a small translation for this client.  We did it correctly and on time.  As per our contract, we sent the certification to her by snail mail.  We do not send the translation our with each project, unless this is specified prior to completion.  Most people just print it themselves.  We also charge for this service.  In this case it was not requested. When ******** got her mail with the cert only, she was very angry and called us and yelled and berated multiple people on out staff.  This includes *****, who took the brunt of it. 

            At no time was ***** ever rude to her. I have worked with ***** for many years, and she is calm & professional.  This client was extremely rude to her. Despite this, we agreed to send her the translated materials and did not charge her for it either. 

            Customer Response

            11/16/2024

            I often look to see if the company is in good standing with their local BBB, which is why I took the time to this complain. I guess I need to add lieing to their unprofessionalism on my first review. My trail of emails to and from *** will authenticate my allegations. I emailed multiple time and even after receiving a reply of confirmation I was ignored for a month. If anyone likes to see them I be happy to provide them. I hate for anyone else to have the *** experience. My email if anyone needs to get in touch with me regarding this matter is: ************************
            Read 1 More Customer Review

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