Customer ReviewsforU-haul Moving & Storage

If there was a zero star option I would select it. I had a reservation made three months in advance to move fro ***** to NE ********. I was scheduled to pick up the truck and car trailer on the 25 of Feb, 2023. At no time in any of the email, messages or phone communications was there any indication of a problem. On Monday the 20 of Feb, 2023 I received a phone call from a "Supervisor (claimed to be in ******, **) informing me that I would not be able to pick up on the 25th; I asked about other dates and she said "never". After a brief exchange she told me Haul does not allow their trucks out of state, period. I was stunned; being left high and dry was not a pleasant experience. I asked why this was never brought up in the three months I had the reservation (confirmed) and all the paper work obviously stated one-way rental to *******, ** from *****. No answer to that, simply a blow off that "that's just how it is". NEVER AGAIN will I deal with ****. The local guys at the Hawthorne center are very upset with my situation and told me to talk to BBB. Oh, she did offer me two U Boxes for more than $1,000 over the truck and trailer quote. I refused that offer after physically inspecting the containers. They are 1/2" plywood with 2"x4" framing. There is no way these would be safe for transporting my 4 generations of antiques. My issue is with U Haul policy not with the staff at the Hawthorne center; they were kind, helpful and just as shocked as me to have the reservation cancelled. I now have a Penske Rental; much nicer equipment, guaranteed mechanically and to physically be there at pick up. Penske is my choice from now on.