Business ProfileforUNIFY Financial Credit Union

The only account we had through Unify FCU was for a car loan. A semi-trailer made a unsafe lane change and merged into our vehicle, rendering it totaled. Fortunately, we had GAP coverage on the vehicle and insurance paid out what they would. There was a balance of ******* left on the account from the original loan. We were then forced to get another vehicle and then had a new car payment. Unify did nothing to work with us in achieving a lower payment to continue paying for the debt. They would allow nothing but the full payment or full payoff amount. We had never been delinquent nor missed a payment prior to the accident, they had no person care or forgiveness. The customer service is absolutely terrible. They would assure us that notes were being made in the account but anytime we'd call to check on all the hoops they were requiring we jump through, no one: 1) knew what we were talking about 2) all the agents were extremely confrontational and, 3) the manager in the collections department would rarely, if ever take calls.The calls are all recorded and there were multiple times they had to review the calls that were recorded to give any leniency on their staunch positions. This company needs a revamp of their customer service model. The left hand has no idea what the right hand is talking about and it is sickening to deal with, especially on top of other things out of our control.