ComplaintsforGet My Boat

• Initial Complaint

  09/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Terrible experience with GetMyBoat. I booked a boat ride that had to be canceled due to dangerous weather, but the company refused to refund my payment. Its unfair and unethical to keep my money for a service that wasnt provided. **************** was unhelpful, and the whole experience has left a bad impression. I expected better professionalism and consideration, especially when safety is involved. I wont be using GetMyBoat again and would not recommend it to others. He kept pushing to try and have me not cancel which was due to weather and rain. It wasnt safe for us! And now Im out over 1k with absolutely nothing to show for it. I had to refund my friends and this driver is also holding my money for a service I never received. Unacceptable

  Customer response

  09/23/2024

  Hi there,
  
  Thank you guys for your help. Since you reached out to the business, they agreed to resolve the matter and have processed me a refund. How do I update my review to reflect this?
  
  
  ******** *******
  

  
  

• Initial Complaint

  08/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Getmyboat has abused their position by making fraudulent charge against me. The rental person who provided the jetski locked down the ski with a motorcycle strap to keep it down. Owner of the boat has been vocal about trying to get more money when the equipment was not up to date on maintenance and dangerous on the road.

  Business response

  08/21/2024

  ***,
  
  
  Our claims process is very transparent. As you know, the watercraft owner reported damages and provided evidence to support the claim. Our staff has shared what the owner provided with you via email, and we have also been attempting to reach you by phone. 
  
  
  The offer you accepted from the watercraft owner states, Security Allowance: $1,000.00 USD in the event of damage or incidental expenses, an additional charge up to this amount can be requested by the owner post-trip.
  
  
  Please respond to our team directly with any questions or concerns. 
  
  
  Regards,
  Getmyboat Customer Support

• Initial Complaint

  08/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Get My Boat, an app, and a captain, scammed me out of my money. They no showed and lied about being there. I tried calling the number I was given as well as texting Captain ******** I have a photo with time stamp of being at the dock I was told to be at.

  Business response

  08/06/2024

  *****,
  
  
  As part of our commitment to fairness, we have thoroughly reviewed the communication on the platform as well as the evidence provided of communication outside of the platform. 
  
  
  The evidence you have provided shows that there was an error in the number you entered for the captain vs the number provided to you on the platform by the boat owner. 
  
  
  As a result, the boat owner declined your request for a refund. 
  
  
  Regards,
  Getmyboat Customer Support

  Customer response

  08/06/2024

   
  Complaint: 22087912
  
  I am rejecting this response because: I asked for evidence of the number I was supposed to call versus the number I actually called. When I went back to the messages, the number was starred out and I could not compare the numbers. In addition, the captain was non-responsive to my texts and no one in a boat was at the dock we were told to be at. This was a scam.
  
  Sincerely,
  
  ***********************

  Business response

  08/06/2024

  *****,
  
  
  We will share the messages the boat owner exchanged with you on the platform, where the phone number was provided for the captain. 
  
  
  For privacy reasons, we cannot attach those here. A member of our team will email you shortly. 
  
  
  Best wishes,
  Getmyboat Customer Support

  Customer response

  08/06/2024

   
  Complaint: 22087912
  
  I am rejecting this response because:

  No one (captain or boat)  was at the dock to take us on a boat ride in the ****** as promised. I do not believe I called the wrong number, however even if I did, the boat and captain were a no show. The captain did not respond to my texts. I believe I was totally scammed and I see other allegations of other people from this app saying the same thing.
  
  Sincerely,
  
  ***********************

  Business response

  08/07/2024

  *****,
  
  
  The screenshot that you have provided does show that the incorrect phone number was entered. You can speak with the boat owner, as a refund is their decision. 
  
  
  Regards,
  Getmyboat Customer Support

  Customer response

  08/07/2024

   
  Complaint: 22087912
  
  I am rejecting this response because: I have tried to speak directly to the captain without a satisfactory resolution; a  full refund. He nor his assigned captain did not show up at the dock we were told to meet at.I texted him without a response until after the time allotted for our prepaid boat ride.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  June 22 I booked a merchant through get my boat. It was advertised as a yacht and the activity included were 45 minutes of snorkeling, a visit to the dolphin sanctuary that would last for 15 mins, a seafood buffet that included lobster and to end at the beach where we would be able to participate in a boat party. The only service provided was transportation to/from excursion and a small catamaran type of boat that took us straight to the beach for the party portion. We received none of the service originally advertised. All that was provided on the boat was non fresh fruit and some beverages. The other patrons on the boat verbally told us that they only paid $50 per person for the experience provided. Upon contacting merchant to see if we can receive refund of $50 per person since initially we paid $215 total for 2 people for a falsely advertised experience. The merchant only offered a $20 refund per person for the buffet portion but there were multiple falsely advertised experiences that we did not receive. When the merchant did not want to give an appropriate refund I reach out the get my boat to try to resolve they were not willing to resolve issue.

  Business response

  08/23/2024

  Hello ******,
  
  
  As you know, our team has investigated the matter and found that the boat owner failed to deliver services as agreed upon. However, we are prevented from processing your refund until your financial institution completes its investigation. Our records indicate that you have advised them to remove the dispute; once completed, we will be able to issue your refund in full. 
  
  
  If you have any questions, please do not hesitate to contact us directly. 
  
  
  Regards,
  Getmyboat Customer Support 

  Customer response

  08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer response

  09/11/2024

  I update my resolution to satisfactory once the business tech out with a resolution but since then have not heard back from Get my boat. Is there a way to reopen or update this? I reached out to them and received no response. I feel they lied about the resolution so that I can close out the complaint. 

  Business response

  09/11/2024

  Hello ******,

  Unfortunatley when transactions are disputed we have to wait for the financial institution to either complete their investigation which includes a review of the evidence provided by our team and the card holder, or for the requested disputed removal to happen.

  We apologize for the delay and do appreciate your patience. Our records show the refund has been processed and our team has reached out to you directly to advise. A member of our team will reach out once again by phone to ensure you do not have any other questions or concerns. 

   

  Best wishes,

  Getmyboat Customer Support

   

  Customer response

  09/11/2024

  Yes, we can go ahead and close it out! Thank you so much

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello, I made a boat reservation from website getmyboat.com for Sunday, 7/28 3-7PM in *******, ***********This website shows suggestions after you send an inquiry to a boat, asking if you want to send inquiry to similar boats, I said yes. One of the boats that the website suggested was ************************************* boat. He sent me an offer to complete the booking and also sent a message. I responded to his message with our experience of renting boats for the last 4 years and friend has a sailing training. Also asked if he has a toddler vest.Although the inquiry that was sent to him not mentioning any license but talking about casual experience we have, he didn't say anything about my experience but responded that he doesn't have a toddler vest.On the event day, me, my husband and our toddler arrived to the dock and he asked if we had a license. I told him we did rent boats multiple times and never asked a license (WA drivers license was enough) he said he needs a license, later I asked my friends and they also confirmed they don't have one.I told **** and his wife on the spot, this is not a requirement + I messaged them already that we don't have a license + his listing doesn't have that either. Later I asked him if he is OK with partial refund or cancellation he said yes. We decided both to reach out to website and talk later, it was Sunday so we won't be having someone answering soon.Later, he told the customer service he doesn't want to make a refund. I told the customer service what we talked about and he doesn't have the requirement. They sent me a screenshot showing he added that. I asked them if they are able to see the last update on his listing, since then I sent a few more emails to the company and they don't respond to my emails.This is clear negligence of renter's rights, he updated the listing afterward and GetMyBoat is not willing to help me, not even to refund the fuel charges, which we didn't spend and was included in the price.Please advise,****

  Business response

  08/01/2024

  Hello ****,
  
  
  We are very sorry that your reservation did not go as planned. We pride ourselves on providing exceptional experiences and aim to partner with boat owners who share that same pride. 
  
  
  Communication is very important, and it is our position that any requirements for a successful day out on the water be communicated ahead of time. Failure to do so, in this case, resulted in an unfortunate cancellation. We have addressed this with the boat owner to avoid this in the future. 
  
  
  We have also addressed the lack of a timely response to your concerns with our team internally.  You should have been advised that the matter had been escalated for review and resolution. 
  
  
  We are aware that a member of our support staff has been in touch with you and advised that your refund has been processed in full. 
  
  
  We hope we have the opportunity to get you out on the water in the future and will do all we can to ensure things go as planned. 

  Regards,

  Getmyboat Customer Support

  Customer response

  08/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They started the refund.
  
  Sincerely,
  
  Asli Aras Bakirci

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  July 21st 2024 We arranged a family trip We rented a boat from Get My Boat and they cancelled with less than 24 hours notification leaving us no options. They did not offer an explanation.

  Business response

  07/23/2024

  Hello *******,
  
  
  We recognize the frustration and disappointment caused by the cancellation. Please note that Getmyboat did not cancel your reservation; it appears  your reservation was unfortunately canceled by the boat owner. While we understand that things do not go according to plan, cancellations can occur for many reasons, from weather to mechanical. 
  
  
  Our team did reach out to offer assistance with finding another option and recevied no response, and your full refund was processed. 
  
  
  We value the experiences everyone has via our marketplace and hold boat owners accountable for their roles in negative situations. Had we had the opportunity, we would have done everything we could to make this right. 
  
  
  We hope you contact us directly so we can discuss this in detail. 
  
  
  Regards,
  Getmyboat Customer Support

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked *******'s Yacht in ******, ** on July 20th through GetMyBoat and she scammed us. Before we got on the boat, they told us that the bathroom does not always work and they apologized for this. The first girl that walked into the bathroom walked out and explained that it didn't work. We never used the bathroom on the boat as a result. The captain apologized and said this happens a lot. Now they are trying to charge us $500 to fix their toilet that already didn't work. In addition to this fraud, the captain was under the influence. He was smoking weed, drinking hard liquor (as pictured), drinking spiked seltzers (twisted Teas - that he packed) and drinking our booze (spiked Topo **************). Needless to say, we did not feel safe on the boat. We asked him multiple times if we could go around the lake and he wouldn't take us anywhere. We docked the boat a few feet away from the dock and never left. We were told it was a customizable charter. A complete fraud.

  Business response

  08/01/2024

  ******,
  
  
  Our support staff have been in contact with you directly on this matter. We have reviewed evidence from both you and the boat owner in question. 
  
  
  The evidence provided does not support the claim that the captain consumed alcohol or drugs. The bottle pictured on the dash has the bottom cut out, and it is attached directly to the boat. The only thing in the bottle is power steering fluid that goes to the boat. 
  
  
  The evidence provided also does not support the boat owners claim for damages; thus, no additional charges have been applied. 
  
  
  Should you have any other questions or concerns please do not hesitate to reach out to us directly. 
  
  
  Regards,
  Getmyboat Customer Support

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dates were June *****, 2023. $1,182.50 for two days with a ****** Tritoon 28'The owner of the boat, *****************, advised me at the last minute that the pontoon boat was no longer available and he would substitute a different boat. The boat was old and poorly maintained. The boat would not start for most of the time we had it and *** said it was because we did not know how to operate the starter. Turn the key to the right-duh. Because we were unable to use the boat for much of the time I asked for a partial refund, but was refused. *** has lied several times about the condition of the boat. Getmyboat was absolutely no help in getting my refund.

  Business response

  07/15/2024

  Hello *******,
  
  
  The experience you have advised of is unfortunate. At Getmyboat, we are committed to connecting individuals seeking to get out on the water with boat owners who take pride in providing amazing experiences. We regret that your experience did not meet our usual standards. 
  
  
  It is disappointing to learn that your experience was not as desired. Our records indicate that our support staff has been investigating the matter as part of our claims process. Evidence to support your claim of mechanical issues has been requested to assist in our investigation. We have yet to receive any evidence, and despite our best efforts, the boat owner has refused to provide you with a refund. 
  
  
  If you have any evidence it would be very helpful to help us resolve the matter. 
  
  
  Regards,
  Getmyboat Customer Support

• Initial Complaint

  06/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid for parasailing through getmyboat.com, the day of, a driver showed up and stated they charged us too little and I would need to pay 4 times as much in order to parasail. I said no and reached out to their support team. I was told, I'm writing, that I would receive a refund within 10 days. It has been 15 days now with no refund, and I'm not getting any responses when I email to find out the status of my refund.

  Business response

  06/28/2024

  Hello *******,

  We are sorry to learn that your reservation did not go as planned. Your refund was in fact processed by our support staff on June 15th 2024. Our support staff tried to reach you today by phone, left you a voicemail and sent an email. We recommend you contact your financial institution and provide the reference number for your refund we provided via email. If you need further assistance do not hesitate to contact us at **************.

   

  Best wishes,

  Getmyboat Customer Support

• Initial Complaint

  05/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The manager of my charter company was in charge of *** rides. He had a client that agreed to pay for an extended ride, but they never paid up. The guest never responded to GetMyBoat and so money would never be collected, even though all text confirmed that money was owed. I asked my manager to leave it alone. He stayed on the platform, but unpublished the boat(s) when he had been told that he had been recorded without permission.My manager left the company months ago and I started a new account since we didn't have access to the account he started. We were banned by affiliation because my manager made a stink about *** refusing to collect from the client. Our company had to pay out of pocket and we left it alone to avoid any escalation, but somehow we were the ones ban and the client that never paid their bill is still using the app. What kind of ****** is being taught here? We're a 5 star company that sent over a hundred referrals to your company. We were one of the founding charters on ***, we met executives from around the country and helped get several other charters up and going on your platform. The manager your group had the tif with no longer lives in the city. There is zero affiliation. Go after the person, not the ** address. We don't have anything to do with your dispute and don't believe we should be dragged into this.

  Business response

  05/30/2024

  ****,
  
  
  As you have been advised multiple times by our Account Managers and Support Staff, both accounts have been banned indefinitely for many reasons. We will outline a few here in no particular order;
  
  
  Verbally abusive to Staff on several occasions.
  Multiple Terms of Service Violations
  Advising that the charter company knowingly operates illegally. 
  Threats to other charter companies listed with us. 
  Misrepresentation by repeatedly identifying yourself as the previous account holder.
  
  
  We recognize that we have sent the charter company a significant number of our customers, resulting in over two hundred completed reservations. We provided multiple opportunities to work with us. However, the points outlined above are taken very seriously. 
  
  
  We wish you the best with your business.
  
  
  Best,
  Getmyboat Customer Support

  Customer response

  05/30/2024

   
  Complaint: 21776687
  
  I would be very interested in hearing the recordings. 
  
  Sincerely,
  
  ***************************

  Business response

  05/30/2024

  Hello,

  We do not provide recordings without a court order. You have been advised of the reasons for our decision several times, the account history has been reviewed by members of our leadership team and the decision is final. In addition to the reasons outlined for our decision, as per our terms we reserve the right to prevent access to our services at any time for any reason. 

  Again, we wish you the best with your business.

   

  Getmyboat Customer Support

   

  Customer response

  05/30/2024

   
  Complaint: 21776687
  
  That what the issue the original host had. We were told that there would be pause   In the service due to your group not collecting money owed and because your group recorded conversations without consent, which is illegal in *********** 

  The reason we had various hosts sign up for your service is because the original host is no longer with us and so we had to start fresh. We were told to wait and so we waited weeks thinking that there was a delay in the system. We signed up again thinking there was a technical issue. Then we signed up again not understanding why we were being penalized for an argument that occurred with a previous host. The lack of communication created unnecessary confusion. 

  We appreciate the response and wish to cut communication. Best of luck with your business.

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩