ComplaintsforFastener USA Systems, Inc
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Complaint Details
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Initial Complaint
09/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We placed an order over 1 month ago, yet to receive product, refund and or unable to contact, they do no answer calls on their recorded message system, they do not answer emails, just a terrible experience. We would like a refund or our product. Thank you for your helpBusiness response
04/18/2023
Please see the email thread attached. You will see that we did respond to his email on the same day that he filed this complaint. He requested a refund of his order, which was delayed due to a backorder with the manufacturer and we refunded his money the same day. I am also attaching a copy of the cash refund from our accounting system. You will see it is dated 9/20/22.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.