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          Zoom Electrical Scooters has 1 locations, listed below.

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            Business ProfileZoom Electrical Scooters

            Motor Scooters

            Additional business information

            Additional Info:
            The BBB opened an investigation on this firm due to the number of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On September 7 and 21, 2022 the BBB contacted the company regarding our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

            The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
            See all additional business information

            Contact Information

            201 W Garvey Ave #102

            Monterey Park, CA 91754-7425

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            Customer Reviews

            1.2/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            57 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            201 W Garvey Ave #102, Monterey Park, CA 91754-7425
            BBB File Opened:
            3/20/2020
            Alternate Business Name
            • Zoom Electric Moped Scooters
            • Zoom Mobility Technology
            • Zoom USA
            Read More Business Details and See Alerts

            Customer Complaints

            57 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I bough an electric scooter from Zoom. It took a very long time to receive my scooter. Within the first year of owning the scooter the starter went out and it took the company over a month to get the replacement parts. Just over a year into owning my scooter it died and would not start or hold a charge. I contacted the company and they told me that there is only a one year warranty on the battery and I would need to buy a new one from them for $400.00.
            Read 56 More Complaints

            Customer Reviews

            15 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rosanna W

            04/21/2024

            Theyre cheats and liars. I ordered a scooter in May 2022 and havent received it yet. When I contact them all Ive ever gotten is an extended delivery date. The first was four to six weeks after I ordered it, then July, then September, then October, and the last time was ******** They state on the website that the delivery time is longer because they ship by rail to keep the costs down. More than likely its because they dont have the scooters to start with. They even went so far as to delete my account from their website. I ordered a scooter from TAOATV in ***** in mid September, paid $150.00 for the fuel surcharge (shipping), and the scooter was delivered to me in **************** within two weeks. There were also daily tracking updates. My advice: STAY AWAY from ZOOM SCOOTERS!!!
            Read 14 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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