Business ProfileforBetterHelp
Additional business information
The Federal Trade Commission finalized an order requiring online counseling service BetterHelp to pay $7.8 million and prohibiting it from sharing consumers’ health data for advertising, resolving allegations the firm shared consumers’ sensitive health data with third parties such as Facebook and Snapchat for advertising after promising to keep such data private.
In an action first announced in March, the FTC charged that BetterHelp used and disclosed consumers’ email addresses, IP addresses, and health questionnaire information to Facebook, Snapchat, Criteo, and Pinterest for advertising purposes despite promising consumers that it would only use or disclose personal health data for limited purposes.
The $7.8 million that BetterHelp is paying as part of the order will be used to provide partial refunds to consumers. In addition to the prohibition on disclosing health data for advertising, the order, among other things, also bans BetterHelp from sharing consumers’ personal information for re-targeting. It also requires the company to: obtain affirmative express consent before disclosing personal information to certain third parties for any purpose; put in place a comprehensive privacy program that includes strong safeguards to protect consumer data; direct third parties to delete the consumer health and other personal data that BetterHelp shared with them; and limit how long it can retain personal and health information according to a data retention schedule.
At-a-glance
Customer Complaints
424 complaints closed in last 3 years
110 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 990 Villa St, Mountain View, CA 94041-1236
- BBB File Opened:
- 3/13/2014
- Years in Business:
- 12
- Business Started:
- 11/1/2012
- Business Incorporated:
- 10/24/2012
- Accredited Since:
- 12/7/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Compile, Inc.
- Better Help
- Business Management
- Ms. Sahar Naim, Director of Operations
- Contact Information
Principal
- Ms. Sahar Naim, Director of Operations
Customer Contact
- Mr. Alon Matas, CEO
- Ms. Sahar Naim, Director of Operations
- Additional Contact Information
Website Addresses
Customer Complaints
424 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
570 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lisa P
5 stars11/19/2024
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