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            Business ProfileBrightology

            Lighting Equipment
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Newport Beach, CA 92660

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            Email this Business
            (949) 502-0150

            Customer Reviews

            1.14/5

            Average of 36 Customer Reviews

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            Customer Complaints

            15 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            This business offers lighting solution products.

            Business Details

            Headquarters
            Newport Beach, CA 92660
            Email this Business
            BBB File Opened:
            10/14/2020
            Years in Business:
            5
            Business Started:
            10/15/2019
            Business Incorporated:
            4/13/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Brightology LLC
            Business Management
            • Ms. Sharon Watson, Director of Customer Service
            • Ms. Maoie Fabon, Office Manager
            • Mr. Paul Kraus, Owner/Officer
            Contact Information

            Principal

            • Ms. Maoie Fabon, Office Manager
            • Mr. Paul Kraus, Owner/Officer

            Customer Contact

            • Ms. Sharon Watson, Director of Customer Service
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/15/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I received lights that are not as described. I tried calling several times and waiting on the phone for hours and even left messages. To date, I never received a call back. I need an RMA number to return these items and want a refund.
            Read More
            Read 14 More Complaints

            Customer Reviews

            36 Customer Reviews

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            Most Recent Customer Review

            Adrianne H

            08/19/2023

            Bought 3 boxes of the solar string lights last year. One of the boxes were a pack of 2 lights. The other 2 were single lights. Didn't open or use them. Put them away for the next year - which is this year. Opened the 2 single boxes and they were fine. But in the double light box, the part that attaches to the back of the solar panel were broken. Basically shattered, such that there's no way to attach them to the backs of the solar panels. Can't even glue them back together to try that.Customer service says they're going out of business and they don't have any of these lights anymore, and I can't get these stakes from them, even if I want to purchase them, not just get them for free. They suggest getting them at any hardware store.These stakes aren't something that can be purchased ANYWHERE, let alone at any hardware store. So now I have 2 strings of solar panel lights that I can't stake in the ground. No way to hang them up, either.VERY poor customer help. Not pleased at all. May be why they're going out of business...........

            Brightology Response

            08/21/2023

            Thank you for your feedback. We're sorry that we were unable to meet your needs. We have made a conscientious decision to stop selling solar lights. However, we will check the inventory and if we have any stakes that we can send you, we will do so immediately. We will send you a private email to resolve.
            Read 35 More Customer Reviews

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

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