ComplaintsforWestern Dental & Orthodontics

• Initial Complaint

  12/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  El dia 19 de enero del ano en curso, una noche anterior me dio un dolor ******** insoportable que tuve que ir al hospital, en el hospital solo me mandaron unas pastillas para el dolor que en realidad no me quitoe dolor solo masticando clavo de olor pude mas o menos dormir al dia siguiente en la manana hable al Western Dental para hacer una cita para que me revisaran me dieron la cita para ese mismo dia en la tarde era tanto el dolor que solo queria que el dolor se fuera, lo unico que me hicieron fue decirme todo lo que segum ellos ocupaba de tratamiento en mis dientes * muelas * me dijeron que ocupaba unas extracciones de las muelas del junio * ponerme hueso en el hueco * tambien una guarda por todo eso fue una cantidad de $2,423.30 al final del dia no me hicieron ningun trabajo * *o segui con el dolor tuve que hacer una cita en mi clinica de cabezera * de suerte tenian de emergencia por fin me sacraon la nuela * si termino el dolor * ha*a me dijieron que no me puedo poner una guarda antes que ocupo en la dentadura con esta clinica sol tengo que pagar $150.00 Western Dental se aprovecho del dolor * la necesidad que tenia en ese momento lo que estaba haciendo les firme un contracto por todo lo que segun ellos necesitaba, lo peor de todo es que hasta mi credito me afectaron porque los de la financiera solo quieren que se les oague algo que Western Dental nunca me hizo * me estan perjudicando, el banco a mi no me **************** porque quieren que les pague * los de Western Dental dicen que ellos *a no pueden hacer nada * que ahora tengo que hablar con la financiera. Ahora me esta tratando la clinica de cabezera que atienden a gente de bajos recursos ellos me dijieron que si ocupo la guarda pero hasta que terminen con el tratamiento por que la mordida puede cambiar * ahora por lo del covid-19 no tengo mucho trabajo para poder cubrir *** cantidad * *o creo que tampoco deberia de pagar algun tratamiento que no me hicieron en Western Dental.

  Business response

  01/04/2022

  Western Dental Services (WDS) is in receipt of the complaint filed by a patient of WDS. WDS is thoroughly reviewing this patients complaint and WDS will send him a resolution letter addressing all of his concerns no later than January 28, 2022.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jan. 24th, 2021 Started Full upper denture Replacement. Also lower implants with dentures. In March the dentures came in, soon after the Top back Tooth chipped. The Dentist just filed the rest off. I mentioned that the gums on the upper partial were too thin. They became so thin, started wearing down. For only having them a few months. They obviously werent made Right.The implants ( on bottom) cause an infection to my gums. Unable to wear the bottom dentures for a month.Swollen a lot. Needed antibiotics.August 2021, I thought they would be right. Wrong.Sept. 21st another appt. Bottoms were too loose, couldnt eat with them. Speaking was sloppy, wouldnt stay in place. So the dentist applied a paste to the dentures. Had me bite down for 10 mins. She wasnt able to take them out, stuck halfway. To remove them by breaking them while in my mouth. Now the bottoms had to made again.Sept 21st supposed to be ready..Had to send them back. Now its, Oct, 26 Appt. Still not ready. Back on Nov 30th, finally. But they still needed to be adjusted.Dec 14th my appt. After waiting 1 1/2 hrs, notify the assistant I was going to the bathroom. Only gone a few minutes, when I returned (rm 7) They had placed another patient in my chair. Reschedule my appointment for Dec 20th. After I was taken to the chair (rm 7). The front desk called, wanted to reschedule. Why, I was already there. Been there for 30 mins. Now its Dec 22th Waited for 2hrs and 45 mins. I explained my gums were tore up, got a blister, because the lowers were too long. Cut into my gums. She did shorten them. Another appt was made for Jan 10th. Still had to finished the top, they dug into my gums. Its been a year. How long does it take? I believe I waited way more than necessary allotment of time. And the sad thing is my dentures still arent right.

  Business response

  12/28/2021

  Western Dental Services will provide this patient with a resolution letter addressing all of her concerns no later than January 27, 2021.

  Customer response

  12/29/2021

  Western Dental has not resolved this dispute.  I am only given 5 days to accept, but I havent seen their proposal and they say they will take a month which is beyond my time to accept.

  Business response

  01/04/2022

  Western Dental Services (WDS) is in receipt of the complaint filed by a patient of WDS. WDS is thoroughly reviewing this patients complaint and WDS will send her a resolution letter addressing all of her concerns no later than January 27, 2022.

• Initial Complaint

  12/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Since March 2021, I have been going to have 5 teeth replaced and a partial. Since then, I lost 1 tooth (it just fell, while I was reading), another is chipped and of course they say it's my fault.I have payed more than 5,000dla, not counting what ******** payed. (And I was hit with a **** in the middle of treatment). I can't even count the amount of times I went to have molds made for my partial. I have no idea why. Finally, the partial was ready but it was always tight. Too small for my mouth. With 6 teeth instead of the original 8. I went several times for adjustments but ************** accused me of not resisting pain and being too bothersome. This was the worst mistake I have made in a very long time. I need my money back. I need to go to another dentist to have the work done, in a professional way.

  Business response

  12/28/2021

  Brident Dental has reviewed this patient's complaint and confirmed that an appropriate resolution was provided by the office.

  Customer response

  01/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  12/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I paid for service on Feb 12 2020, account was closed due to contract fulfillment. I submitted to my insurance company for a payment, which then should go directly to me since the account was closed and paid in full. I received a check from Western dental minus $186.83 .I call multiple times to billing offices and managers to get information on why check was not full $ ****. I get hang *** and run around ,no one will give me an answer as why money was taken out, and for what if the contracted amount of $4768 was paid in full.

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