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          Step has 1 locations, listed below.

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            • Step

              120 Hawthorne Ave Palo Alto, CA 94301-1000

            Business ProfileStep

            Financial Services

            Contact Information

            120 Hawthorne Ave

            Palo Alto, CA 94301-1000

            Get Directions
            Visit Website
            (314) 458-1933

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            35 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            120 Hawthorne Ave, Palo Alto, CA 94301-1000
            BBB File Opened:
            11/15/2021
            Years in Business:
            5
            Business Started:
            5/21/2019
            Business Incorporated:
            6/1/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Step Mobile, Inc.
            Business Management
            • CJ MacDonald, CEO
            Contact Information

            Principal

            • CJ MacDonald, CEO

            Customer Contact

            • CJ MacDonald, CEO
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to shop for financial services

            Customer Complaints

            35 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/26/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Step app claims to protect customers against fraud. I submitted my complaints with screenshots and it was clearly fraud and they didn't honor the commitment they made against fraud when I opened the account either time. Do not use step app for banking. They steal your money.
            Read More
            Read 34 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alexaian L

            08/31/2024

            so I added money from my bank card to my step account it worked perfectly fine!! I tried adding more like 2 weeks later they stated that I had restrictions on my account and that I had to submit my id and the card I was trying to add money from .. i uploaded the documents to them they apologized for inconvenience or whatever I went to go on the app all my money was gone!!!!! I had 165$ in my account before they tried to accuse me of doing something with my account apparently they TOOK MY MONEY OFF MY ACCOUNT AND NO ONE HAS responded back to me about my money .im going to take this to court if they dont get back to me they stated the money was reversed back into my accounts I added the money from but I been contacted my banks and they stated that they have not received anything from step!!!! ********** ever

            Step Response

            09/17/2024

            Hi there,

            Thanks for taking the time to write a review. Based on our investigation, we have concluded that all the funds in your account have been refunded back to the original funding source. Please note that refunds can take up to 5-10 business days to process successfully. If the reversals are unsuccessful and return back to your account, please reach back out to us and we will help you. As of this time, the reversals have already occurred and there are no longer any funds remaining in your account.

            Thank you,
            Step Team
            Read 3 More Customer Reviews

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