ComplaintsforBassham Properties

• Initial Complaint

  06/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My name is ************, and I recently initiated the leasing process for unit 414 at ************. I am writing to bring to your attention a significant rent discrepancy between what was communicated to me and the rental offer I signed compared to the leasing document I received.On May 11th, I spoke with *********************, the leasing agent from ************ community, who informed me that unit 414 would be available for rent from July 5th at a monthly rate of $1963 for a 12-month lease. However, when I checked the website later that day, it stated that unit 414 was only available for move-in on July 6th, and the rent displayed was $1966 per month.Despite the inconsistency, I proceeded with the application process, and ***** later informed me via email that the actual rent for unit 414 is $1975 per month, with a discounted rate of $1966 per month if I moved in on July 6th for a 13-month lease. After sharing my application and rent quote sheet PDF, ***** agreed to modify the rent back to $1966 per month, but with the condition that the move-in date would be fixed as July 6th, 2023. I accepted the revised terms and signed the rent offer form as instructed.To my disappointment, on June 2nd, I received the lease document, which indicates that my rent will be $1981 per month instead of the originally agreed upon amount of $1966 as mentioned in the Offer to Rent form.In an effort to resolve this matter, I expressed my desire to speak with a manager. However, ***** has been reluctant to include the manager in our email correspondence. Therefore, I kindly request your assistance in escalating this issue and exploring any possible solutions to rectify the situation. I am eager to move into ************, and these initial hiccups have dampened my enthusiasm.I sincerely hope you can investigate this matter promptly and provide a resolution. Please let me know if any further information is required from my end. I look forward to hearing from you soon.

  

  Business response

  06/05/2023

  Hello *****, 
  
  We appreciate you reaching out to us with your concerns. We have reviewed your account. We can see where the discrepancies in the rent quotes came up and we can see where ***** reflected the $1966 for a move in or 7/6/2023 on a 12month lease. We apologize that the lease was sent out with the incorrect amount, we will honor the rate of $1966 for a move in of 7/6/2023 on a 12month lease. ***** will re-send the lease to you tomorrow (6/6/2023). 
  
  Thank you for your patience as we work to complete your application and for choosing ************ to call home.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Within a month of moving into the apartment building on 04/08/22, the A/C unit began shaking and creating a squeaking noise. I created a service request which resulted in maintenance that accommodated the issue, but did not resolve the underlying problem. The A/C unit failed to cool the apartment on 06/13/22. The unit's cooling issue was fixed within 24 hours. On 08/19/22, the A/C unit began causing a squeaking an unignorable squeaking noise again. On 08/23/22, I submitted a service request via phone call at 5:40p, received by a receptionist named "***". As of 08/25/22, the issue was still not resolved, and I did not see a registered service request. I approached the office in person around 4:15p. I spoke to *** in person and he deferred to *********************. ********************* then tracked down their maintenance personnel who collectively confirmed they would have the work done by the end of the day. At 5:40p, no personnel still had not come by to fix the A/C, 20 minutes before business close. To ensure that they were still planning on fixing the A/C, I again visited the office where I talked with ********************* and the maintenance personnel. They once again confirmed they would fix the A/C by the end of the day. Again, no service request was registered. I was away from my apartment from 8/26/22 until 8/28/22 to be able to have a full night's sleep. Upon returning on 8/28/22 around 9:30p, the A/C unit was still heavily squeaking and preventing restful sleep.The A/C unit's squeaking is preventing any restful sleep and is impacting my ability to work. I'm a software engineer that requires reliable thought process, and this has been a detriment to that. I've been unable to spend any relaxing time in my apartment. The sound is causing irritation and anytime I hear white noise I hear the same squeaking noise alongside it. This is not home.I would like a refund / prorate for the days that I've had to deal with this persistent issue at the negligence of proper maintenance.

  

  Business response

  08/30/2022

  Thank you for inquiry ***********  Your AC unit was serviced last week, with a follow up on 8/28 and another follow up on 8/30.  A phone call to your number on file was attempted and unsuccessful due to a full mailbox.  A message was sent to your email on file requesting a meeting to discuss and resolve this request.  Please reply to the email so we can communicate directly. 

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live at Stone Oak on ****** and have been there for over a year now. Ive enjoyed living there and its a very quiet community. On Thursday, I had my cousin visiting for the holidays and he was helping me bring some things in from storage. He hurt his foot and was unable to bring things up the stairs so he has a friend help him bring it up from the patio with a rope. I was at work during this and wasnt aware. I talked to the office, and with the assistant manager about the issue and it was squared away. About 20 minutes after that maintenance knocked on my door saying there was a possible water leak upstairs and asked if he had noticed any leaks lately. Which my cousin replied no I havent noticed anything, but you can come in and take a look if youd like which he replied with no, its okay. But if you notice a leak I hope you will let me know. Have a good day. My cousin had me on the phone during this meeting so I heard it all. Today, 01/03/2022 I received a notice on my door around 4 pm stating a bunch of violations. One stating that it was an unauthorized non lease holder refusing to let maintenance into my apt during an emergency. I was on the phone, my cousin asked them to come in and they said no. Where is this coming from? They also said I had a pet in my patio. I dont have a pet. And I dont know why a pet would be in my patio. I called my assistant manager and I talked to the head maintenance. Head maintenance is saying that Im lying and that he wasnt allowed in my apartment. I was on the phone to give him permission to come into my apartment! On top of that the assistant manager is saying that I said things on our phone call on Thursday about the whole rope on patio situation which I for a fact did not say. Also, there are no photo evidence stating the pet in patio. If Im receiving a violation id like Photo evidence. Id love to talk about this on the phone so please reach out. Im very disappointed in the handling of this situation.

  

  Business response

  01/04/2022

  We have spoken with the on-site team about this.  The violations were served for several issues that were observed by the on-site staff.  #1 Trash on the patio  #2 Failure to maintain renter's insurance  #3 an unauthorized pet in the apartment  #4 an unauthorized occupant  #5 hauling items over the patio.  These are all items that were observed by the on-site staff.  As long as they are all corrected, then there will be no further action taken.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Dec.2 2021, I formally made a complaint that my air conditioner was not working at all. This has been a problem in the past but not to this extent. For two weeks now I have been without air in my residence. When I try to find out what the issue is the story changes every time. They brought me a portable unit but it doesnt work and they have full knowledge of this as well. Furthermore when I speak to those in the office they are extremely rude and seem to never be truthful. I am going into the third week now with absolutely no resolution at all. Your help in this matter is very appreciated. Thank you and God bless you and your loved ones.

  

  Business response

  12/20/2021

  We appreciate you reaching out to us regarding your concerns. Upon receiving your email, our Area Supervisor called you and went over your concerns and our resolution in detail. We believe that your issue should be resolved, however, if you have any further concerns or questions, please let us know. 

• Initial Complaint

  12/06/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/3/21 @ 8:52 am *According to the unknown Las Brisas Lux Apt male rep: he openly admitted that my credit report (& well as my mothers) is reported wrong. The apartment in the back; ***** (a minor); reletting fees (we completed our lease). Damages? (We did our own make-readies!!!) pre and post. It was so good that ********* and the maintenance guy approved it. She was there as we finished our final touches. They moved someone in a day later, according to another resident there. As far as carpet, it was never replaced upon arrival. See our notes. But we never complained. We received our deposit back. After we turned in all keys. Please note: the maintenance guy (who lived there before we arrived) stated it was in better condition now than before. We stopped by the office and gave our contact information and asked if there was anything else we needed to do they all said no. At this time, the manager was unavailable. But our account balance was zero. Until we looked at our credit reports, we have not been notified in any forms by Las Brisas. As an attempt to resolve the matter, we were given a fake number to call (this was given by the young man from Lad Brisas ****************. It was to a medical supply company -which rolls to a student loan ***** ***** said to write you guys. *************)Please correct this from our reports . ***** was a MINOR. Obviously, too many Discrepancies we didnt have a garage. We paid everything in full per ***** and the office staff at that time. Please send an email stating that this has been completed for all parties involved. ********************************************* We just want to MOVE on.

  

  Business response

  12/10/2021

  We have reviewed the ledger and all the charges are correct.  If you feel that there is something that you would like to dispute, then you will need to file that dispute through National Credit Systems.  Once you file the dispute with them, they will contact us for any needed documentation.

  Customer response

  12/10/2021

  Please send the following: the move-in inspection sheet that we provided and signed. Also, the move out sheet that we turned in. We are requesting ALL maintenance logs (completed and open). And lastly, the final payment and the records of any/all calls and forms of contact made to each party listed on said lease. In addition to the pictures of the damage of the back apartment as your representative stated. Once these items are obtained, we can moved on. The storage closet was closed months before our move out. We did not have a garage. We left when we were supposed to. We stopped by the front office and gave forwarding information to ***** and whomever. This happened after our final walk through with the ** and a maintenance worker that approved the apartment. They took the final payment and we asked if there was anything else we needed to do. They said no. Then we left. They had all keys and fobs. Are you guys sure that yall have the correct apartment? Not the one BEHIND us? (As he stated the one in the back, facing the back) 
  

  

  Business response

  12/13/2021

  As stated previously, if you have a dispute with the amounts that were charged, you will need to file that dispute with National Credit Systems.  They will then contact us and ask for the appropriate information.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩