We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Wyndham Hotels and Resorts has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Wyndham Hotels and Resorts

              12448 Poway Rd Poway, CA 92064

            • Wyndham Hotels and Resorts

              400 W Broadway San Diego, CA 92101

            • Wyndham Hotels and Resorts

              8351 N Cracker Barrel Rd Tucson, AZ 85743-8570

            • Wyndham Hotels and Resorts

              425 Camino Del Rio San Diego, CA 92108

            • Wyndham Hotels and Resorts

              1355 N Harbor Dr San Diego, CA 92101

            Business ProfileWyndham Hotels and Resorts

            Hotels
            Multi Location Business

            Contact Information

            12448 Poway Rd

            Poway, CA 92064

            Visit Website
            (858) 748-7311

            Customer Reviews

            1.12/5

            Average of 145 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            261 complaints closed in last 3 years

            85 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers hotel services.

            Business Details

            This is a multi-location business.

            Find a Location

            Wyndham Hotels and Resorts has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Wyndham Hotels and Resorts

                12448 Poway Rd Poway, CA 92064

              • Wyndham Hotels and Resorts

                400 W Broadway San Diego, CA 92101

              • Wyndham Hotels and Resorts

                8351 N Cracker Barrel Rd Tucson, AZ 85743-8570

              • Wyndham Hotels and Resorts

                425 Camino Del Rio San Diego, CA 92108

              • Wyndham Hotels and Resorts

                1355 N Harbor Dr San Diego, CA 92101

              Location of This Business
              12448 Poway Rd, Poway, CA 92064
              BBB File Opened:
              2/3/2000
              Years in Business:
              24
              Business Started:
              2/3/2000
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • Baymont Inn & Suites
              • Days Inn
              • Dolce Hotels and Resorts
              • Microtel Inn & Suites by Wyndham
              • Ramada
              • Super 8
              • Travelodge
              • TRYP by Wyndham
              • Wingate by Wyndham
              • Wyndham Garden
              • Wyndham Grand Hotels and Resorts
              • Hawthorn Suites by Wyndham
              • H.K. Hospitality Inc
              • BHR Operations LLC
              • Ramada Limited
              • Wyndham Emerald Plaza Hotel
              • Wyndham Resort Development
              • Trendwest Resorts Inc
              • Wyndham Hotel Group
              • World Mark The Club
              • WorldMark by Wyndham
              • Wyndham Int'l
              • Howard Johnson
              Business Management
              • Mr. Sam Guedouar, Hotel Manager
              • Ms. Kay Koerker, Associate
              • Ms. Tara Efraimson, Associate
              Contact Information

              Principal

              • Mr. Sam Guedouar, Hotel Manager
              • Ms. Kay Koerker, Associate
              • Ms. Tara Efraimson, Associate
              Additional Contact Information

              Fax Numbers

              • (619) 795-4001
                Other Fax
              • (619) 209-5339
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              261 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              1. October 19, 2024 2a. Price of original Reservation $710.55 USD 2b. Price of new hotel: $724.94 2c. Total of ubers: $29.18 3. A hotel room for the duration of our reservation 4. We had a reservation with a confirmation email at the ***********. We arrived at the hotel at around 11pm the night of our reservation and we were told by the front desk that they did not have a reservation for us and they were completly sold out and did not have any rooms to give us. I am almost 8 months pregnant and at 12am after a whole day traveling had to go and find a new hotel last minute. We had to book a much lower class hotel since that is the only one we could find available at that hour so besides for all the stress this caused, I also did not sleep well in the low class hotel I would usually never book. I want to be compensated for the last minute hotel we had to book and the extra ubers we had to take due to this inconvience. Original Reservation: 82241EE004475 5. No. Everyone I speak to is telling me to call someoen else. No one is taking responsbility for this. 6. NA
              Read More
              Read 260 More Complaints

              Customer Reviews

              145 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tiffany T

              11/16/2024

              I spoke with ****** Hemmings Better Business Bureau **************************** Specialist, Owner *********************** She was extremely condescending and dismissive with my concerns. I would appreciate if a manager could contact me to discuss my experience solely with her. I spoke with her 15 mins before her shift ended due to my work schedule but that is still no excuse to be rude:condescending to a customer requesting answers.

              Wyndham Hotels and Resorts Response

              11/18/2024

              Hello,Thank you for providing a review online to the BBB. If you would like to provide more details, we could open a customer care concern and have this investigated with the hotel directly.Please send the following information back to me. When I receive the requested information from you, I will be in a better position to determine the next steps.- Confirmation number - Exact address/name of the hotel:- Under what name was the reservation booked:- Date of arrival (exact date of stay):- Room number:Regards,****** Liaison, Customer Care ********************************************************************* ****
              Read 144 More Customer Reviews

              Local BBB

              BBB Serving the Pacific Southwest, Central & Inland California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.