Business ProfileforBenzeen Auto Parts

Purchased muffler for vehicle on 05/10/24. Explained clearly to **** (Sales Rep) exactly what I wanted. No cuts to be made to the piping. **** states that they "never cut up parts but always disconnect them with care." I receive the part on 05/20/24, not only cut off from the adjoining joint but with all 3 rubber isolating mounts chopped in half as well. I immediately reached out to **** to make him aware and he looked into it and sent pics of how it was sent as well as another muffler in the very same condition; clearly **** doesn't understand how his own colleagues disassemble these, as I was assured he not only understood my request and his response was "we don't cut these parts per customer request". Unsure how **** can explain how I received it cut as well as his picture showing that it was cut before shipping it to me if they indeed, "don't cut these parts per customer request". After requesting to get a replacement ASAP in the condition I requested originally, I got several excuses of how busy they were from the holiday weekend and requested to be put in contact with ****'s manager and was told he would reach out within 1.5-2 hours on 05/28/24. Never heard from manager and was told that he is very busy, be patient. My patience with this business and their excuses is exhausted. I want the part that I ordered in the condition I ordered it plain and simple.