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            Business ProfileRancho Santa Margarita Honda

            New Car Dealers

            Contact Information

            29961 Santa Margarita Pkwy

            Rancho Santa Margarita, CA 92688

            Visit Website
            (949) 647-5625

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers automobile sales services.

            Business Details

            Location of This Business
            29961 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688
            Years in Business:
            15
            Business Started:
            11/17/2009
            Business Incorporated:
            1/8/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Sonne LLC
            • Family Honda
            • RSM Motors LP
            Business Management
            • Mr. Robert Carmendy
            • Mr. Mark Helms, Sales Operations Manager
            Contact Information

            Principal

            • Mr. Robert Carmendy

            Customer Contact

            • Mr. Robert Carmendy
            • Mr. Mark Helms, Sales Operations Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I bought a new car from this dealership in 2021. I took the car in for service last week and they told me that the tires I bought with the car needed to be replaced right away and they had ****** miles on them. The tires are supposed to last ****** miles. I called ***********, the tire manufacturer and they said they don't warrant tires that are purchased with a car. Honda Rancho Santa Margarita gave me $60 off my $1,600+ bill. I called Honda of ************* and they said they would not help. I don't think I should bear the cost of the dealership selling me a car with bad tires.
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Shyler C

            07/20/2023

            Brought my car in to get my brakes serviced and that was the only reason for my visit. The employees told me my brakes were fine and did not need to be serviced. Two days later my car sounded like metal grinding and I had to press so hard to get my car to stop. I had my boyfriend take off work to take apart my car so I could see my outside and inside brakes. Sure enough the inside brakes were metal on metal, inner brake pad gone. They obviously only checked outside brakes not inside breaks which is dangerous. I struggled so hard to stop my car it couldve costed my son and I our life. Did not get an apology when I brought my car back and showed the manager what my brakes look like. The way they made it right was a free oil change. To me a $70 service does not make up for not checking something as important as my brakes. There is nothing I feel this dealership could do to make up for my experience as I dont feel safe allowing them to touch my vehicle knowing how they are neglectful doing their jobs.

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            BBB Serving the Pacific Southwest, Central & Inland California

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