ComplaintsforThissporty
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was supposed to get this giant discount whenever I went on vacation compared to regular prices on all the different websites. It was a scam. I only got $2 discount or maybe a 1% discount.Business response
11/22/2024
Hi *******,
I'm ***** from Thissporty Store.
We received your complaint via BBB but we have checked via your name or your email and we have still not received any orders from you.
Did you contact for the wrong store? If you still have any questions, please feel free to contact us via email ************************************************************
Best regards,
Thissporty Team
Customer response
11/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ****
Initial Complaint
11/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Received the order. The shoes are FAKE. The smell really bad and are poor quality. The numbers on their website do not work to contact anyone.Business response
11/07/2024
Hi,
Regarding your problem, we got your email and still waiting the proof from us.
Please get back to discuss via the email ************************************************************.
Any problems with your order, we will correct it if the fault is from us.
Best regards,
Thissporty Team
Initial Complaint
10/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I found out this site was a scam after I ordered a bombers jacket. So I would like a full refundBusiness response
11/01/2024
Hi,
We sent you an email via the email ************************************************************.
Any question about your order, please contact us via the email to receive a best answer.
Best regards,
Thissporty Team
Customer response
11/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
Initial Complaint
10/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I paid 95$ for a pair of **** shoes from Thissporty. Got a message on Sept 12 with tracking information saying **** is waiting for the item to arrive so that they can ship it. Since then, I've had multiple email exchanges with the business on an estimated arrival date, lack of carrier updates on **** and an ask to refund. All I've heard back is "please be patient." The person just seems to get angrier and talk about how they are not a scam because they have factories in various countries, but can't respond with a date.Business response
10/04/2024
Hi,
We had a discussion via the email before.
We are so sorry for the delay shipping but please wait to receive your order.
Best regards,
*****
Initial Complaint
09/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order has been processing for almost 2 weeks tried to cancel to no availBusiness response
09/17/2024
Hi,
After checking, we found that you opened the dispute for this order already so we can not refund directly for you
If you want to cancel and get the money soon, please close the case and we will refund immediately for you.
Could we ask for a favor whether you let us continue processing by removing the case? We will be grateful for your kind of help
Hope to receive your response soon
Kind regards,
*****Initial Complaint
08/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a linen shirt and received polyester and general inferior quality. Company refused to take the shirt back and issue a refund. Why is a company that misrepresents their product allowed to continue doing business?Business response
08/23/2024
So sorry for any inconvenience you faced. We find that your item accurately describes its image on our site.
As the product description on our website, the materials of this item are mixed in many types of material
Moreover, we find that it doesn't have any errors so our policy doesn't allow us to return or exchange another item.
To solve this issue, please accept our apology with our coupon 20% discount on the next order. We think it is the best deal we can offer to you
Hope that you will understand this situation.
Best regards,
Verymarts TeamInitial Complaint
07/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
LV Luxury Brand ******* the description is misleading Also the product is a fake with poor quality. Try to call costumer support was not able to talk to any person.Business response
07/28/2024
Hi,
I'm ***** from Thissporty Store. Thank you for your order.
We are so sorry for any problem with your item. To best support, please contact us via the email ********************************** to discuss the problem
Best regards,
*****
Initial Complaint
07/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I order** alc Jordans they are fake and look nothing like advertis** Thissporty address says California but all the items comes from ***** I also order** a Lv hat that was destroy** they didnt put either package in a box just wrapp** in plastic and ship both idems was totally destroy** by the time they got here and both fakes not as describ** and they told me there just gonna give me a 20% off coupon for my next order Ill never order anything from ever again and I would like to make it where no one else gets f ** eitherBusiness response
07/25/2024
Hi,
I'm Linda from Thissporty Store. Thank you for your order.
For your problem, we discussed via the email and we are still reviewing your problem.
Please get back to the email and we will continue discuss about your issue.
Best regards,
Linda
Customer response
07/29/2024
Initial Complaint
07/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have placed a order for two pairs of shoes from **** company and no one is responding to my inquiries.Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This website advertises products that are total misrepresentation of the actual products you receive. When you attempt to contact the **************** line the phone line is disconnected & address provided is a single family residence. No response from sellerBusiness response
07/11/2024
Hi,
I'm ***** from Thissporty Store. Thank you for your order.
We contacted you via the email ********************************** about your order.
If you have any problems with your item, please let us know via email.
Best regards,
*****
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Customer Complaints Summary
90 total complaints in the last 3 years.
41 complaints closed in the last 12 months.