ComplaintsforThissporty
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
It was suppose to be a LV set Shirt,shorts,and shoesBusiness response
06/18/2024
Hi,
I'm ***** from Thissportu Store. Thank you for your purchase.
We sent you the information via email. If you have any questions, please feel free to contact us via email **********************************.
Best regards,
*****
Initial Complaint
06/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a leather riding jacket from this company that clearly lists improper information on their website as they've started themselves in the attached email.Website says 2 upper zipper pockets. Fast forward a month + and the two zippers are there but no pockets... *********** admittedly stated their website has misleading information "We are so sorry because the misleading information our our website". I want to return this jacket and get a refund. That way I can get a jacket with actual pockets that are needed for riding gear...Hi, I'm ***** from Thissporty Store. Thanks for your feedback. We are so sorry because the misleading information our our website. For this jacket, there is no pockets on the chest because they are only the zipper.This is our best-selling item; we haven't yet heard any customer complaints, and this is the first one we have.However, we have taken your suggestions into consideration and will do our best to improve our products as much as possible.As an apology, we will provide you with a 20% discount code to try other high-quality items from our website.Hoping you understand and sympathize with us.Best regards,*****Initial Complaint
05/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order #5BS22575XA948962L I ordered from Thissporty and never received tracking number. When I go to track it stated it doesnt recognize my order. Phone number listed is not a working number! I need a refund ASAP!!!!Business response
05/20/2024
Hi,
I'm ***** from Thissporty Store. Thank you for your order.
If you have any problem, please feel free to contact us via this email **********************************.
Best regards,
*****
Initial Complaint
04/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
April 4,2024 is date of transaction... order number is ******... tracking number is 4PX3001056357886CN.. ***** Air Jordans The shoes were the wrong size 37 and I ordered size 12 men's.The sale price was $89.95 I would like a refundBusiness response
04/25/2024
Hi,
We received your feedback via the email **********************************.
And we are waiting to receive your photo to check your problem.
Please back to email and we can continue to discuss the problem.
Best regards,
*****
Initial Complaint
03/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a pair of shoes and they never came and when I called the number it just hangs up the email has not responded back to me from this business this thissporty s the name of the companyBusiness response
03/20/2024
Hi,
I'm ***** from Thissporty Store. We have discussed about your problem via the email.
Please feel freely to contact us via the email **********************************.
Best regards,
*****
Initial Complaint
03/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I never got a delivery date? Just want my money back?Business response
03/10/2024
Hi,
I'm ***** from Thissporty Store. We received your complaint about your order.
However, we sent you the information via the email **********************************.
If you have any problems, please contact us via this email.
Best regards,
*****
Initial Complaint
03/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered 2 designer bathing suits and after taking my funds, about 1 week later, I received one adult tee shirt instead - no bathing suits. Based on previous reviews, it is clear this company is a COMPLETE SCAM. I will be disputing this charge with my bank.Business response
03/10/2024
Hi,
I'm ***** from Thissporty Store. We received your complaint about your order about your shipment.
We have checked and we have discussion via the email **********************************.
We are so sorry for the delayed shipping because of the peak season at this time. But your order now is still in transit.
There is no scam with your order so please don't worry.
If you have any problem, please feel free to contact us via the email.
Best regards,
*****
Customer response
03/11/2024
I have still not received my order. There was tracking information generated but only AFTER I submitted this complaint. And the order is still in process not shipped and it has been close to 3 weeks since I first placed the order. I would like to keep this matter open until I receive all of the items I ordered.Initial Complaint
02/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with this company on February 10. I have been trying to contact them about shipment but have gotten no response. I also paid extra for expedited shipping. I also emailed them to cancel my order but they never responded.Business response
03/03/2024
Hi,
Thank you for your order. I'm ***** from Thissporty Store.
We have contacted you via the email ********************************** for your shipping information.
Please feel freely to continue to contact us via this email.
Best regards,
*****
Customer response
03/05/2024
I received an email stating that my order was shipped out on February 26. Ive been checking the tracking status and its still in *****. I paid extra for expedited shipping but I have not received it yet. This has been going on since February 10. Its almost a month since I placed my order and Id still like a refund!!!
Business response
03/06/2024
Hi,
I'm ***** from Thissporty Store. We received your complaint about your shipping information.
We have a discussion via the email ********************************** to update about your order.
Please contact us via the email because we can support you soon.
Best regards,
*****
Initial Complaint
02/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a shirt and never got no tracking number nor email saying when my package was sent out just a order mumberBusiness response
03/03/2024
Hi,
Thank you for your order. We received your complaint via Better Business Bureau.
We contacted you and sent the information via the email **********************************.
Please feel free to contact us via this email.
Best regars,
*****
Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This business charged me for shoes that I ordered back on August 30th 2023. I bought 3 pairs and they came to the military base in ****** ** where I was stationed. They delivered my shoes to the wrong building and they went back to the shipper. Once they got the shoes back from me they informed me that they could not ship them back for free. I offered to pay additional money for the shipping. They denied my request told me they would not ship me the shoes back and that I could get 30% off my next order. So I took the liberty of disputing it with my bank Navy federal. They gave me the money back and then took it away from me again. Because they kept asking for random information at random times. I would submit it when I would see it. They determined since it had been about 4 to 5 mo the out I couldnt dispute this stuff anymore. Even with emails showing proof. I have all evidence and chat threads now. These charges as well as other charges went onto my navy fed account and threw it into the negative. I had to pay back nearly $500 and my credit score plummeted 100 points due to me not having strong credit anyway. I need you all to investigate this and send me information to send over to my bank. I notice there are lots of other complaints and reviews. If you all can prove that this business isnt legit then I can proven get my money back for these charges.
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Customer Complaints Summary
90 total complaints in the last 3 years.
41 complaints closed in the last 12 months.