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          MFI Medical has 1 locations, listed below.

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            • MFI Medical

              10695 Treena St Ste 105 San Diego, CA 92131-2479

              BBB Accredited Business

            Business ProfileMFI Medical

            Medical Equipment
            BBB accredited business

            Contact Information

            10695 Treena St Ste 105

            San Diego, CA 92131-2479

            Visit Website
            Email this Business
            (800) 633-1558

            Business hours

            7:00 AM - 5:00 PM
            Business Hours
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/3/2015

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers physicians and surgeons equipment, supplies, and manufacturers.

            Products & Services

            Medical Equipment & Supplies

            Business Details

            Location of This Business
            10695 Treena St Ste 105, San Diego, CA 92131-2479
            Email this Business
            BBB File Opened:
            9/20/1994
            Years in Business:
            32
            Business Started:
            1/1/1992
            Business Incorporated:
            1/1/1992
            Accredited Since:
            2/3/2015
            Type of Entity:
            Corporation
            Alternate Business Name
            • MFI Medical Equipment Inc
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:00 PM
            T:
            7:00 AM - 5:00 PM
            W:
            7:00 AM - 5:00 PM
            Th:
            7:00 AM - 5:00 PM
            F:
            7:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Arnold Wiesel, CPO
            • Mr. Augustus Robert Wiesel, CEO
            • Mr. Annette Marie Wiesel, CFO
            Contact Information

            Principal

            • Mr. Arnold Wiesel, CPO
            • Mr. Augustus Robert Wiesel, CEO
            • Mr. Annette Marie Wiesel, CFO

            Customer Contact

            • Mr. Augustus Robert Wiesel, CEO
            Additional Contact Information

            Fax Numbers

            • (858) 831-7721
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/15/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I placed an order for a refurbished EMG system on 02/27. I received order confirmation (order # *****) as well as an estimated delivery date of 03/13 - 03/20. I paid $4,965.43 and that amount has already come out of my account. Today is 03/15 and the order has not shipped. I sent an email to the "Account Manager" on 03/13 and did not receieve a response. I called the "Account Manager" yesterday, 03/14 and spoke with him. He advised that the order has not shipped and is outside the shipping window. I asked what the order status is and he said he would have to speak with another account representative and call me back in 2 hours. He asked which number to call back and I gave him my contact info. I did not receieve a call back. I called the "Account Manager" at the same number today at 10:34am (EST) and it went straight to the voicemail. I called regular customer service and could not reach anyone. I had to leave a message.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            RC D

            02/16/2022

            I ordered a refurbished stretcher on December 17, 2021. Their proposed shipping window kept changing until finally I filed a formal complaint. I was contacted by the company CEO stating that this was unacceptable and he would get to the bottom of the issue. I finally got a date when it would be shipped. It didnt ship said there was an issue with the wheels. Got another ship date didnt ship. They said that the humidity in ********** affected the paint job!! Wow. Ive called and emailed to cancel the order and receive a refund and I have not heard back from anyone all day. Absolutely the worst customer service ever.

            MFI Medical Response

            02/17/2022

            Hello ******,Thank you for your order and I am very sorry for the issues you've experienced.I am glad that we were able to resolve the issues and proceed with the order. I am looking forward to your order being delivered so you can evaluate our certified refurbished quality which is one of the things which we are known for.It seems that the phone number on the order which I have left voicemails on throughout taking over your order is different than the phone number from your most recent voicemail. I have added this phone number to your account.Unfortunately, as stated in our email conversations, I was provided misinformation about the estimated ship date on 2/3/21 which I relayed to you. This error was due to one of our staff members providing a date from a different order for the same item.I will always provide the most transparent and complete information that is available. Unfortunately, this has been an extremely frustrating experience.We are actively working on implementing a fix to prevent this experience on future orders. Thank you for your understanding and providing feedback which helps us improve.

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

            More Info on Local BBB

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