Customer ReviewsforPowers Plumbing

PLEASE BEWARE!!! I purchased a cartridge Delta RP46074 for $201.51. I had my person place this in the shower, and it didn't work. He decided to go to HomeDepot and purchased exactly the same thing for $40.00, and it worked perfect. I immediately called the Sales Person within an hour after the purchased. I told him, it did not work. He advised me, they usually don't take thing back. He informed me "We don't take things back. We are not a ************* However, he would check with the owner. He called me back and told me I could bring it back but would be charged a $70.00 restocking fee. I thought this was outrageous!!! I told him it didn't work!!! Now, they are going to re-sell it to someone else. By the way, the package was already opened when I purchased it. The person informed me it was in back of a truck and from all the bouncing around and being in the sun, it caused the plastic to crack. Think about it!!! This is a plastic devise with rubber!!! It was most likely ruined in the back of the truck from all the sun hitting it. By the way, I did record our conversation.

Avoid this company at all cost! (similar experience to the last review posted here on BBB - Owner showed NO interest to resolve customer complaint)I have work contracted out with Powers Plumbing for a client in the past. They did a ok job. So I called them again. The dispatcher only told me they charge $169/hour. Long story short. 1. They did NOT inform me of the driving time they charge. 2. When I arrived on site 35 min after the plumber arrived, he had done NOTHING - the scope was laying around on the driveway and ladder was still in his truck and he had keys from the lockbox in his hand. I stayed on site for a full hour. 3. Then I was charged for two hours of work! WORST OF ALL, when I questioned the 2 hours were charged, the ***** called me - not to apologize for omission on their part or LISTEN to my observation and account for the hours at all, but to continue to defend for the 2 hour charge. No CUSTOMER RECOVERY. He was focusing on winning an argument. It's really a shame to see that happen in service business, especially with the ***** of the business - which tells you a lot about the business!To save myself from more angst and misery, I OFFERED TO PAY HIM FOR GETTING NOTHING BACK, just to get him off my back and not wasting MORE TIME on his ego over the business matter at hand.It may have been a long standing company as they claimed, but the current ***** is not in the right mindset to run it or to OWN it.