Business ProfileforPowers Plumbing

On January 14, 2023 I contacted Powers Plumbing to repair a leak at *******************************************************. On Jan 16, *********************** went to repair the leak and stated that he had tested repair and there were no more leaks. Several days later, tenant reported that there was still a leak. On Jan 23, **** went out again to repair leak and stated that he tested for leaks and found none. Additionally, appointment was for 12 noon and he invoiced for 4 hours but 1.5 hours were billed as labor after hours which should not have applied as he should have finished at 4 p.m. Several days later, tenant reported that there was still a leak. On Feb 1, **** went out again for more repairs but again, several days later tenant reported leak. I complained to ***************************** and asked why after three visits, **** had still not been repaired. He promised to send a different tech. On Feb 23, *********************** went to unit and reported that leak was coming from a different place than any of the places that had been repaired by ****. On Mar 2, ***** went to unit to repair leak. In light of the above and major inconvenience to tenant that five different visits caused to fix a leak, I subtracted the labor amounts paid for *********************** ($1,567.50) from the final invoice and sent remaining balance of $562.50 with attached letter of explanation. Powers Plumbing accepted payment but was only willing to give partial credit and has been invoicing me for balance of $895.99. I offered to split the difference and pay $448.00 to close out account. They refused to make the billing adjustment. Since they never fixed the leak I originally hired them to, I believe my offer is fair. Attached are letter of explanation and all invoices. My desired resolution is to pay $448.00 to close out account.