ComplaintsforMG Properties

• Initial Complaint

  08/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We moved out of our apartment at *********** in *******, **, on 08/10/2024. This community is managed by MG Properties. Despite multiple attempts to schedule a pre-move-out inspection, the management eventually scheduled it, but they refused to provide us with an inventory checklist or a pre-move-out inspection report, as required by California law. On 08/20/2024, we received a statement from the apartment community demanding over $1,000 in charges for move-out costs. We only acknowledge responsibility for $281.57, which covers utilities (water, valet trash, etc.). We attempted to pay these utility charges, but their online payment system would not process the payment. The remaining charges are unjustified, unfair, and potentially illegal. MG Properties is attempting to charge us for painting, damages, general cleaning, and carpet cleaning. However, we left the apartment in excellent condition and zero damage, as evidenced by the photos and videos we took during our move-out. Additionally, our move-in inspection report, which includes photos, clearly shows that the apartment already had painting issues and dirt on the walls, particularly in the patio area. Despite this, MG Properties is trying to hold us accountable for pre-existing conditions. This clearly indicates that the charges are fraudulent. We also dispute the charges for cleaning, as we left the carpet and apartment in pristine condition, which is also documented in our move-out photos. The maintenance person who conducted the pre-move-out inspection informed us that MG Properties routinely charges tenants fixed cleaning fee, regardless of the apartment's condition. This practice is illegal under California law. MG Properties sent us the statement on 08/20/2024, exactly 10 days after our move-out, demanding payment within the next 4 days or they would send the charges to collections. This is a clear attempt to pressure and harass us into making an unjust payment.

  Customer response

  08/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We stayed at *********************************************, **. We moved out on August 3, 2024 and received our move out statement on August 14, 2024. In the statement, the apartment complex is requiring us to front the costs to replace the entire vinyl flooring for the unit ($2,287.40). This is due to several small areas having damages to the vinyl. During our stay, vinyl that had been previously repaired before we move in began to peel. We submitted two matinenace requests to have it looked at and repaired. During these maintenance visits, we were told the our unit was having the floor replace after we left and that we would not be responsible for paying for the repairs. This aligns with what we were told during our tour with management before moving into the unit. Our unit had not received the interior upgrades that other units had. Management stated that our unit would be getting the interior upgrades after our stay. The fact that the unit had planned upgrades before we moved in, but are charging us to replace the entire floor, instead of being charged for spot repairs, indicates a strategy to charge tenants unreasonable repair costs (fraud) in order to front the costs for planned routine unit renovations/upgrades and reduce their own out of pocket costs. The unit is already listed online as available with interior upgrades.Additionally, during our stay we had two incidents of flooding. One caused by a water heater leak from the third floor, and one from a part of our HVAC unit needing to be replaced. During this time, matinenace personnel place large commercial fans in one of the two rooms for several weeks during peak summer in **********. We were told by maintenance personnel that we would be compensated for the increased electrical bill, but have not been. We want the floor repair costs dropped.

  

  Business response

  09/25/2024

  Hello and thank you for your inquiry.

   

  Upon reviewing your complaint regarding the costs of the vinyl flooring I see the charge has been adjusted as requested and this matter was resolved the community directly. 

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We moved out of Ridge at *********** on July 17th. Move out inspection was completed and discussed with maintenance team about our dented stove drawer prior to move out. Drawer was broken when we moved in, former maintenance team members replaced with one that worked from another apartment he said but was dented. I cant log in to to former landlords portal to retrieve notes and service requests but ***** should have these notes in the managers stuff because she looked other stuff up. We have text messages also between me and my girlfriend that also confirms this. Just looked at our ********* account and was charged $41.37 for drip pans and drawer even though this was discussed. We want this to be taken off immediately. Also, in the state of ******** it's a law that says deposits must be returned to renter within 7 days. It's been over 7 days and no communication of anything has happened.

  

  Business response

  09/25/2024

  Hello and thank you for your inquiry.

  Upon review of your complaint I see the site staff has already adjusted the account balance and removed the charge mentioned. This matter has been resolved and the charges removed.

  Customer response

  09/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  07/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On, 07/22/24, I discovered MG Properties ****************** put a false negative report on my rental history. I gave a (14) day notice to move out. I paid in full the rent that was owed. I have a copy of my (14) day move out letter. According to the law I dispute the validity of this debt in the amount of $1,205.10. This debt does not belong to me. According to the Fair Debt Collection Practices Act 15 USC 1692(g) Section 809 and the Fair Credit Reporting Act 15 USC 1681, passed 1970. I have made official complaints with the ********************* of ************ ************************************* ********************* of ************** of the ******** General *****************, ************************ and Federal Senator *************************** Office. I have made five written official reports with the Federal and ************************* against MG Properties fraudulent debt on my credit report

  

  Business response

  07/29/2024

  Hello Infiniti, 
  
  Can you please provide some additional information so I may look into your inquiry further. I am unable to locate your information based solely on your name.

   

  Can you please provide your apartment number and the property?

  Customer response

  07/29/2024

  Attn: Better Business Bureau Case Number ******** for MG Properties Management

  Please advise MG Properties Management to contact me directly.  it is too dangerous to give out my personal sensitive information on a public website.  Tell MG Properties to email me please.  I will give MG Properties all the information they need.  I do not feel comfortable giving my private information to the public.  I have to protect myself and my information.

  Thank you,

  Infiniti Bonet

   

   

  

  Business response

  08/05/2024

  Hello, 
  
  We have emailed you directly as requested.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I moved out of **************, a property owned by MG PROPERTIES, last month. We requested the move-out inspection to be in person, with us inside the apartment. They scheduled a day and never showed up. For two weeks we waited for them to show up and contacted yet no one responded.Once we moved out, they magically appeared saying that we owned them $1,000 for deep cleaning, damage, painting, and tub reglazing fees. We left the apartment in great condition, clean, with ZERO DAMAGES. Also, the lease does not state that we have to pay for such. They simply ignore us after we called about 10 times and emailed. Management is extremely rude and disrespectful.In addition, The first DAY living there, a random woman knocked on my door and asked if she could sleep there. I felt unsafe and contacted management, and they did absolutely nothing about it.We had loud neighbors who would put their tv on maximum volume and called security multiple times, yet NOTHING happened.The neighbors dog always walked around unleashed and, while we were waiting for the elevator, the dog bit my dog in the face. We showed management photos of the accident. Yet, NOTHING happened.The fire alarm in this building keeps going off which caused my dog to develop major panic attacks and anxiety. We tried to contact management multiple times. NOTHING.We often encountered trash, dirty floors, unclean surfaces all over the common areas. Elevators are ALWAYS out of service. I tried contacting MG PROPERTIES about 10 times now yet NO ONE REPLIES BACK TO ** to resolve this matter.

  

  Business response

  08/05/2024

  Hello and thank you for your inquiry. According to our records the community has completed a few billing adjustments after reviewing your concerns. Your account has now been paid in full and closed. 

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Friday, June 29, 2024, I completed an application for an apartment at ******* at ****** and submitted payment for the application/admin fees in the amount of $373.95. After I received my denial letter for this apartment on Tuesday, July 2, 2024, I went to the ******* at ****** Apartments leasing office on Wednesday, July 3, 2024 to request a refund for the admin fee, which is $250.00. Unfortunately, the front desk staff were informed by their leasing manager on Tuesday, July 2, 2024 the admin fee of $250.00 will no longer be refunded. However, prior to applying for an apartment and issuing payment for the application/admin fee, the front desk staff informed me the admin fee would be refunded if my application was denied. The rental criteria agreement I signed stipulates my admin fee would be refunded if my rental application was denied. I left 3 voice messages for MG Properties ************* at phone number ************** on Friday, July 5, 2024, Monday, July 8, 2024 and Tuesday, July 16, 2024. In hopes of resolving this issue, I would have gladly been happy if the company honored the agreement I signed and refunded my original pay method the admin fee in the amount of $250.00. Since the managing company has failed to respond to my voicemails and email submissions for customer service follow up, I would like my money refunded to me in full. If I knew the entire application process prior to applying for the apartment, I would have never taken a chance proceeding with an application.

  

  Business response

  08/06/2024

  Hello and thank you for your inquiry. I have reviewed your concern and have refunded the processing fee to your original payment method.

  Customer response

  08/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I lived at ******** for the past six years. During my move out pre-inspection, ****** stated that they always replace the carpet if you have pets because of the pet smell. I was charged for a partial carpet replacement which I believe is in violation of Cal. Civil Code 1950.5(b)(2) requiring a tenant to maintain a unit in a good and clean condition and to return the unit in the same condition as received, excepting normal wear and tear. The term of the lease exceeded the lifespan of the carpet and I was still charged a fee for the carpet replacement.As the carpet required replacement due to the age of the carpet, I should have not been charged a fee for replacement of the carpet.

  

  Business response

  07/29/2024

  Hello and thank you for your inquiry.

  The carpet replacement charge and painting was justified due to the excessive amount of pet urine and staining throughout the apartment. The damage was beyond normal wear and tear. You were not charged full price for these repairs in consideration of wear and tear.

  The charges have been reviewed and are deemed valid.

• Initial Complaint

  07/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Definitely wont be renewing. New renters beware management is rude and no matter how loyal of a tenant you are they are not willing to listen to you. They increase the rent every year without any upgrades on top of the pool that youre paying for monthly to never be opened. Maintenance takes forever to get stuff done. These people moved out weeks ago and they are letting this trash just sit here stinking up the building but they demand so much money?? Also! Be sure to double check your rent as they add extra services that you arent even receiving then play dumb when you call about it! You can take the same dollar and get better living at one of the apartment buildings across the street. Youll get a pool in this 110+ weather no roaches and a relatable leasing office. You guys should really treat your tenants better

  

  Business response

  09/25/2024

  Hello and thank you for your inquiry.

  I understand rental increases are unfavorable however the increases are based on the market value. I see that adjustments have been made to your account to remove the charges you mentioned. There are no additional charges for the pool usage or maintenance. The concerns with the trash and pest control have been addressed.

   

  If you have anything additional that is outstanding please reach out to our ************* team at ******************************************** for additional assistance.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi,I toured Artist Walk Apartments in *******, ** on 6/18/2024 with my boyfriend and were told we would get $500 for applying within 24 hours. My boyfriend and I applied within 24 hours but were not given the $500 credit for looking and applying for the apartment. My boyfriend and I tried to get the credit but were not able to. The lease was generated for a move in date as wished for by us for 06/21/2024. My boyfriend and I decided to sign the lease and pay the charges that were due upon move in. However, yesterday 06/25/2024, I received an email from the management at Artist Walk and said they miscalculated our move in charges and needed an additional $714. However, when I calculated it out with their correction, it was not the cost they asked for. Due to the miscalculation and negligence to explicitly state to us the cost to move in, I am wanting to file a complaint and receive a refund. I do not wish to continue leasing from this management group. I called MG Properties and explained my situation. I was told they would get ahold of the regional manager for Artist Walk but were not able to provide me with any phone number or contact. I am unsure if I will ever get a call back or get this situation resolved.

  

  Business response

  08/05/2024

  Hello and thank you for your inquiry and providing the documentation.

  I have applied the $500.00 credit to your account for the apply within 24 hour special. I do apologize for the back and forth for regarding the prorated move in rent. This error was due to the move in date reflecting 06/28/24 but you actually took possession of the apartment on 06/21/24. I have confirmed the amount charged during move in is accurate with the addition of the $500 special.

   

   

  Customer response

  08/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 11th, I made an agreement to transfer to another unit in the building. I picked a time when the rates were low and so that I could keep the low rate. The employee ****** said this was possible and told me everything was in order for me to move in on the 9th. One other person had said I would need to wait until 2 weeks ahead of time, but ****** said that wasn't the case and that the amount I would need to pay before move in was $902.73, and that my montlhy base rent would be held at $1231/month. She said the amount would not populate on the website until about 5 days before the end of May. Unit B107 became available to pay on my renters portal and I paid the amount of $902.73 but the balance for the unit was not shown. When it was 5 days before the intended move time I went to the office to see why my balance had not populated. They said they didn't have a lease ready for my move in although I had called to verify many times, taking all the appropriate steps including purchasing a year of renters insurance and having electricity transfered to the new unit. They upped the price to $1315 a month and refused to budge or do anything to at least meet in the middle. I want them to honor our original agreement as well as compensate me for the work time I will now have to take off because my move has been postponed. The sticky note is the amount written down by ****** on the 11th. Other than that, I have emails I will attach as screen shots.

  

  Business response

  08/05/2024

  Hello and thank you for your inquiry. Our apartment rental rates vary based on move in date. The documentation you provided does not reflect any formal confirmation of the $1231.00 rate you are quoting. The lease agreement and welcome letter do quote the accurate amount of $131500 you are being charged at this time. According to our records there was some back and forth on the desired move in date which may be the reason why you received a quote for a different amount. This could be due to a move in date being changed at your choosing which would result in a different rental amount. 

  Customer response

  08/05/2024

  There was no changing of move in days. I was firmly clear I would be moving in on June 13th.  *********** failed to provide me with the appropriate paperwork, even when I asked, and I suspect it was so I would be forced to pay the higher rate that would occur closer to the summer move-in months. By request of your employees, I paid pre paid a year's worth of renters insurance ahead of time, and had electricity transfered before a lease was provided to me. I called and emailed several times asking if any other steps needed to be taken on my part. Ample opportunity to discover these indiscretions existed and yet, I still had to take an extra unpaid day off to move because of all of this. Your excuse fails to recognize the trouble I went through. I was most certainly manipulated. 

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