ComplaintsforCharlotte Russe Inc

• Initial Complaint

  01/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  1/12/22 : I came into the store to look for pants. A young white girl said I could buy the pants and take them to the restroom to try on since the fitting room is closed . She never disclosed to me that once I buy the items I cant get a refund . Even when giving me the receipt she said I could come back . I came out the bathroom and asked for a refund she then proceeded to say, I can give store credit or exchange. I said, I do not want credit I want a refund . I saw the manager and tried to ask his name and she wouldnt tell me . I then went to another store to shop and I asked the policy of Rue21, a manager said 60 days with tag and original receipt. I told her my experience at ********** russe and how they refused to give me my money back even without telling me the return policy . She told me to go back and talk to the manager . I did after two ones I telling him, this is unfair and she should have disclosed the policy he gave me a receipt and a cash refund for 2/ 3 items . I went to the avenues today because they only said exchange so I tried to give it another shot and it does not fit ( pants ). I have the original receipt and the refund receipt and was only told that I could talk to a manager about the refund. That is deceptive to not tell the customer from the beginning that they only do exchange and returns . I cant call corporate because it is permanently closed. I want my money back and will never shop with them again

  Business response

  01/26/2022

  Hi ************************************* reached out to you today (01/26/2022) by phone and you advised the Charlotte Russe store did ***** you a refund of your purchase. 
  

  Thank you for taking the time to speak with us and providing your feedback about your store experience. 

  Sincerely, 
  

  Customer Service. 

• Initial Complaint

  12/30/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought 3 sweaters at Charlotte Russe at ************************* without trying them on as the fitting rooms were closed. I commented when I purchased them that hopefully I would not have to return them. I tried them on in another store and didn't like how they looked so went back to return them. Then I was told that they wouldn't refund my money - they would do exchange only. I said they should have told me that when I bought them. They said they couldn't tell every customer that and there was a sign. The sign said EXCHANGE POLICY in big letters and a bunch of small print which I never read. There should be a sign with the word NO RETURNS on it. I told another lady in the store that the fitting rooms were closed and she couldn't return anything she bought. The manager then started yelling at me and told me to leave the store.

  Business response

  12/31/2021

  
  Dear ******, 
  

  As a valued customer, we have authorized the ******************** store location ************************* (**********, **) to issue you a refund. The store has been notified of the authorization by email. Please give them your name upon your return to the store and they will reference the authorization email. Please complete the refund by (01/09/2022).
  

  We sincerely look forward to serving you on your next visit.

  Regards,
  

  Customer Service Department

  Customer response

  12/31/2021

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  ***********************
  
  
   
  

• Initial Complaint

  12/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received my order after ordering online, and unfortunately since you cant try clothes either in store or online, I figured online would have a wider selection, which they did. I ordered a total of 9 shirts for *****, 1 of which was refunded because it went out of stock after I ordered. They refunded me only $9.36 when I paid $10 for this item, which was a first red flag. The others I purchased using a buy one get 2 free deal they had scattered through the website, and upon reading and discussing in store, I would be able to return them in unused condition. The items eventually arrived and only 3 out of the 8 would fit me, as the online sizing was not true to size. I went in store and was told I could not return these due to the deal, even though I was told I could prior to ordering. Now I have 5 shirts that I cannot wear or use.

  Business response

  12/07/2021

  Hello,

   

  Please have the customer email ***************************** and we will assist her with refund. We will provide her with pre-paid return label so she can mail the items back at not cost to her.

   

  We are looking forward to assist the customer further.

   

  Thank you.

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩